Production Management Long Waiting Lines Term Paper

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Another solution is to reengineer back-room operations that consist of many repetitive operations and hamper front line operations, as Citicorp has done, by applying the concept of "mass production," streamlining, and standardization of tasks. Banks can also provide important service information like the busiest days in the branch so that customers may want to avoid these periods. With the segregation of lines, ASB Bank Limited has created two customer flows or lines to deliver services more effectively. One was for loans and similar products that require customized and personalized services.

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The other line was for the standard and repetitive services like deposits and withdrawals. By creating two service environments that cater to two different types of needs, service is enhanced and speeded up. These solutions that have been discussed may allow banks to deliver quality customer service, thus providing them with solutions to sustain profitability.

Reference

Banking Markets: Productivity, Risk, and Customer Satisfaction

Web site: http://rider.wharton.upenn.edu/~faulhabe/BankPaper.pdf

Kline, K. Hedging the Bet.

Web site: http://www.bai.org/bankingstrategies/1998-mar-apr/hedging.....

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