Productivity Hard Rock Leads Its Operations With Term Paper

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Productivity

Hard Rock leads its operations with quality management that starts at the top and flows through the processes to the end product (10 Operation management decisions, n.d.). Management insists on the highest standards of quality in every aspect of the business. Hard Rock's management focuses on continuous improvement through perceptions of customer expectations.

Hard Rock uses surveys to obtain customer feedback and monitor customer expectations and tastes for new products and services. Based on a 1 to 7 score, anything below 7 is considered a failure and needs improvement. As customer expectations change, Hard Rock makes changes in menus, memorabilia, services, and strategies to meet those expectations. With the surveys measuring quality in service and products, management consistently looks for ways to improve.

Menu changes to include higher end items that adapt to changes creates better processes and capacity design in meeting customer expectations.

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Product design must meet the lowest costs with the highest quality. Redesigning the restaurants with exhibiting collector memorabilia changes the look with changing music tastes. Locations are searched out for customer convenience and new markets.

Employee training and development creates higher reliability, stability, and systems. Employees are trained for competence in job skills that produce engaging personalities. Scheduling is done in 15 minute intervals to create flexible working conditions and meet seasonal and daily demand changes for the tourist population. The scheduling is also a way to take measures for anticipation of new venues for service quality.

Inventory management optimizes levels and eliminates waste. Supply chain management creates a competitive advantage by….....

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