Qantas in Recent Months, Australian Case Study

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Ultimately, the airline has been able to extract concessions from its other unions and can expect to do the same with the AMWU. Qantas should deal with the issue of worker unhappiness through non-financial means, such as fostering an organizational culture change.

The airline industry is facing a difficult operating environment. Qantas must find new ways to cut costs in order to remain competitive.

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The recent mechanical failures are not likely related to the acrimonious relationship that has developed between Qantas and the union representing its mechanics. Given that the Labor government has taken an anti-union stance, Qantas should move towards outsourcing maintenance. This will upset the union, but it is unlikely that quality will suffer as a result.

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