Quality and Data Base Management Term Paper

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role behaviors of both provider and customer change when the customer is well informed about their health condition?

A popular phrase amongst medical practitioners is that, when one hears hoof beats in the distance expect horses, not zebras -- in short, don't assume that a patient is suffering from the most exotic possible medical condition first. Rather, assume the most 'obvious' complaint when conducting the first diagnostic procedures upon a patient. But what is a horse for one patient can often be a zebra for another. In other words, in the Serengeti, there are few Shetland ponies coming around the next corner.

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When a patient enters the office complaining of nausea and dizziness, the first suspicion upon a doctor's part might be he or she has eaten something disagreeable and is dehydrated from the ensuing sickness. But nausea, even in the absence of chest pain, can also be a symptom of heart disease in women. If a patient is aware of this, and knows she is experiencing other symptoms that can be indicators of heart disease, or has a family history of heart disease, she can be an informed patient and make her health….....

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