Quality and Data Base Management Term Paper

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poor staff morale affect customer service? What can be done to remedy the customer service problems when staff cooperation is lacking?

When asking what can be defined as a 'poor' overall sense of staff morale, sometimes it is more helpful to consider what is and creates a sense of 'good' staff morale for an organization. Clearly, a staff with a strong sense of morale and mission feels competent and confident in the organization's goals. A staff with strong morale has a strong sense of motivation and a belief in every employee's individual ability to achieve.

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A staff with strong morale also has a collective sense of faith in the organization's ability to attain specific goals. A staff with strong morale also feels that high quality performances are rewarded. But when a staff feels poorly about the organization's mission, goals, and rewards offered, they will not respond to customers with efficiency and hope about 'getting things done.'

Rather, the….....

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