Report and Poster About Feiganbaum Qm Guru Research Paper

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Armand Vallin Feigenbaum: Quality Management Guru

Historical Background of Feigenbaum:

Born in 1922, Armand Vallin Feigenbaum developed the philosophy of "total quality control" or more commonly, "total quality" defined as: "An effective system for integrating quality development, quality maintenance and quality improvement efforts of the various groups within an organization, so as to enable production and service at the most economical levels that allow full customer satisfaction" (The Original Quality Gurus, 2011, para. 2).

Feigenbaum's Quality Philosophies

In sum, Feigenbaum's philosophy of total quality control was regarded as a complete business method that involved three steps to achieving quality as follows:

Quality leadership Modern quality technology

Organizational commitment (Reid & Brown, 2011).

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Comparison of Feigenbaum to Deming

In contrast to Feigenbaum, W Edwards Deming placed more emphasis and accountability for success on management at the individual and company level (Gitlow, 1999), maintaining that the overwhelming majority (94%) of quality problems were the responsibility of management (The Total Original Quality Gurus, 2011).

Major Contributions by Feigenbaum

Established 10 benchmarks for total quality success:

1. Quality is a company-wide process.

2. Quality is what the customer says it is.

3. Quality and cost are a sum, not a difference.

4. Quality requires both individual and team zealotry.

5. Quality is a way of managing.

6. Quality and innovation.....

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