E-Customer Loyalty: Applying the Traditional Rules of Business for Online Success, by Frederick F. Reichheld, Robert G. Markey, Jr., and Christopher Hopton. Specifically, it will contain a one-page synopsis and two-page critique of the material.
E- Continue Reading...
Much marketing research has been done on analysing customer behaviour and retention. As a consequence, it is crucial for online companies to create a loyal customer base, as well as to monitor the profitability of each segment (Reinartz and Kumar, 2 Continue Reading...
Supply Chain Management
Hypothesis defined
Concepts of SCM and the evolution to its present day form
Critical factors that affect SCM
Trust
Information sharing and Knowledge management
Culture and Belief -- impact on SCM
Global environment and Continue Reading...