Site Visit Results from the Jacksonville VA Outpatient Clinic Essay

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Healthcare Agency Evaluation: Jacksonville, Florida Department of Veterans Affairs Outpatient Clinic

Today, the Department of Veterans Affairs (VA) operates a national network of healthcare facilities, including medical centers, outpatients clinics, Vet Centers and domiciliaries. The mission of the VA was established in 1865 in President Lincoln’s Second Inaugural Address wherein he created the mandate to “care for him who shall have borne the battle and for his widow and his orphan” (Sigfurd, 2008). This paper provides a summary of a recent visit to one of the VA’s outpatient clinics located in Jacksonville, Florida, including the quality of services provided, the agency’s accessibility, the method of payments used, accreditation and privacy protections for its veteran patients. Finally, recommendations concerning how the Jacksonville VA Outpatient Clinic can improve service to its veteran patients concludes this paper.

1. Summary of the visited healthcare agency.

The Jacksonville outpatient clinic is part of a nationwide network of 1,063 outpatient clinics operated by the VA for eligible veteran patients (About Jacksonville VA outpatient clinic,2018). In addition, the VA operates more than 150 tertiary healthcare facilities across the country, making the agency the largest healthcare provider in the United States today. The Jacksonville VA outpatient clinic is located at 1536 North Jefferson Street and was visited around 9:00 a.m. on a recent Monday morning.

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Veterans with healthcare needs that are not available at the Jacksonville VA outpatient clinic or when the clinic is closed on weekends or holidays are referred to the Lake City or Gainesville VA medical centers.

2. Summary of the quality of services offered by this agency. How did employees interact with clients/patients? Was the tone friendly, helpful and courteous?

In truth, after reading about the high-profile cases of falsified patient waiting lists and callous VA employees in recent months, it was a pleasant surprise to find the staff at the Jacksonville VA outpatient courteous, respectful and friendly towards their veteran patients in spite of their numbers. One incident in particular stands out as representative of this quality of care. An elderly veteran struggling with his walker was met at the entrance to the outpatient clinic and assisted to a seat in the waiting room while a security guard summoned a patient care representative to process this patient without requiring him to stand in line with the more ambulatory patients.

3. Summarize the agency’s accessibility; for example, its….....

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Latest APA Format (6th edition)

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"Site Visit Results From The Jacksonville VA Outpatient Clinic" (2018, January 25) Retrieved June 2, 2024, from
https://www.aceyourpaper.com/essays/site-visit-results-jacksonville-va-outpatient-2166927

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"Site Visit Results From The Jacksonville VA Outpatient Clinic" 25 January 2018. Web.2 June. 2024. <
https://www.aceyourpaper.com/essays/site-visit-results-jacksonville-va-outpatient-2166927>

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"Site Visit Results From The Jacksonville VA Outpatient Clinic", 25 January 2018, Accessed.2 June. 2024,
https://www.aceyourpaper.com/essays/site-visit-results-jacksonville-va-outpatient-2166927
   

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