System Description of the Job the Chosen Essay

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System

Description of the Job

The chosen job here is the retail industry as the area of focus in examining the 360 degree feedback system. The particular job chosen is that one of retail store manager which involves an individual that oversees how customers who walk into a retail store are attended to and guide the attendants on how they are supposed to treat the customers. The retail store manager also answers any question that a shopper has which other shop attendants were unable to provide sufficient answers. They are also supposed to ensure that everything within the store runs smoothly and customers are satisfied when they get into the stores. The retail managers should be individuals that interact freely with others since they are in charge of the store and will have to interact with the attendants as well as the shoppers.

Definition of the 360 degree feedback

The 360 degree feedback is a process or system that involves employees receiving confidential feedback from people that work around them. This includes the managers of employees, their peers as well as direct reports. A number of people fill out an online feedback form which is anonymous which asks questions that cover a broad range of competencies required within the workplace. Computers and technology have made it easier when it comes to the collection of multisource feedback as well as providing it to the managers and executives in a timely way. These feedback forms include questions which are measured on rating scales and at the same time asking raters to provide written comments. The individual receiving the feedback is also expected to fill out a self-rating survey which includes the same survey questions that are received by others in their forms. For the feedback to be effective and aid in development, it has to be anonymous, timely and confidential. Raters that give feedback on an anonymous basis are more likely to be honest and open. At the same time recipients who know that the feedback received is confidential will be open to receiving it. This feedback provides a rich information source that can be useful for particular development plans as well as increase the managerial learning (CustomInsight, 2014).

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The 360 feedback system measures various things such as competencies and behaviors, provide feedback on other peoples perception of employees, addresses skills like listening, goal setting and planning and evaluation that focusses on subjective areas like character, teamwork and leadership effectiveness. The 360 degree feedback is used in two main ways; as a development tool that helps an employee to recognize their strengths and weaknesses and hence become more effective secondly it is an appraisal tool that is used for measuring the performance of employees.

Implementation of the system for a retail manager

The 360 degree feedback system can be implemented easily within the job position of a retail manager. The first thing during implementation is ensuring that the purpose and process is well communicated to the employees before any of the assessments are administered. Those within the organization have to be trained on how to provide accurate ratings. Secondly ensure that a pilot group before organization wide roll-out is also crucial. If it is the first time to use the 360 degree feedback system the organization executives should make sure they wait for a second year before they give any raise to the retail store manager. The administration should also ensure that they use small but very relevant rater groups. For instance in this case the rater groups to be used will be loyal and frequent customers and shop attendants. Finally always ensure that the surveys are short, the surveys should be designed in a way that they are short enough since in long surveys raters often get fatigue that leads to all scores falling in the good range.

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