Technology -- Fed-Ex and RFID Term Paper

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This is a constant that is hardly unique at all to the shipping or wholesale industries; it has been consistently documented in connection with virtually every significant technological change, irrespective of the value-added and convenience to users. There is always a period of adjustment necessitated by any shift to technological innovations. Certain individuals welcome those changes and look forward to the opportunity to learn new processes. However, other individuals become uncomfortable with change, especially when change is mandatory and the old systems are no longer available. For precisely that reason, both Fed-Ex and UPS added dedicated Customer Service representatives to assist existing customers whose business systems were not yet compatible with the requirements of digital-based ordering systems at the time of their initial introduction (Brewster & Dalzell, 2007).

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Examples from Personal Experience

The narrative history of the transition to digital systems in the shipping industry immediately recalled for me the typical experience of introducing my grandparents (and to a lesser extent, my parents) to new technologies, whether in connection with computers or simply television recording devices and cellular telephones. Despite the undeniable advantages, improvements, and increased convenience, I have observed precisely the same reluctance to make the transition from older technologies based strictly on the degree of comfort associated with existing ways of doing things......

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"Technology -- Fed-Ex And RFID" (2011, February 27) Retrieved May 19, 2024, from
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"Technology -- Fed-Ex And RFID", 27 February 2011, Accessed.19 May. 2024,
https://www.aceyourpaper.com/essays/technology-fed-ex-rfid-11279
   

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