Telephony System Used at the Term Paper

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Another option is to forward all calls directly to voice mail. Other voice mail options include forwarding a voice mail with a comment, replying to a voicemail with a new messaged, or directly dialing the sender of the voice mail.

Calls can also be forwarded to other stations within the system, if a person leaves the current location to visit other offices or other locations where the phone system reaches. This function may also be used when there is no answer, or when the line is busy. When this is activated, the call is automatically transferred to another, chosen location when the line is either busy or not answered. This is especially useful when urgent or time sensitive calls come in.

Another useful function of the system is three-way calling, which includes three persons in the same call. This is accomplished by dialing the first person, then depressing the switch-hook for a short time, after which the second party is contacted and the switch-hook depressed again for a short time. A conference can then occur amongst the three callers.

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Further functions of the system include last number redial, which allows the user to retrieve the most recent number automatically without having to dial it again. Automatic callback allows the CATS system user to receive a call 40 minutes after dialing a busy extension. This call then signifies that the previously busy extension may be tried again. Call hold allows a caller to be placed on hold while the target information, extension, or person is found.

Management of the system is handled by the Naval Computer and Telecommunications Station (NCTS). This entity is located at Broadly Complex, the regional information technology service center (RITSC). The number to dial for help with the system is 532-2999. A professional then either provides instructions from the station, or travels out to the location of the trouble that is experienced with the system. The Station is always on the alert for incoming calls, and the technicians on the team….....

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