Treatment of the Handicapped White Paper

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Treatment of a Disabled Passenger

____ ____, Supervisor

interaction with difficult passenger on ____ (date).

I am writing to explain the details of the incident involving a passenger with a prosthetic leg. During this incident I was working at security checkpoint ____, and I performed a regular security inspection. Based on the passenger's behavior, I made a judgment which goes against standard OSO procedure, but which I felt was reasonable considering the circumstances.

On the day of the incident, the male passenger approached the metal detector and asked my colleague, ____, if he should remove the prosthetic leg on his left side. ____ replied that he could keep it on and that someone would be with him shortly to perform the screening. He then indicated a chair for the passenger to sit down.

A few minutes later I went to perform the screening.

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I began by asking the passenger if he would like a private screening, to which he replied that it was not necessary. I then explained that if he declined the private screening, it would have to take place in public. He nodded and I proceeded with the screening, asking the passenger to lift his left pant leg. He refused, saying that I was targeting him because of the prosthesis. I explained that I was following standard procedure and I again offered him a private

At this point the passenger became impatient and made motions to remove the limb. I asked him to remain calm and to please allow me to finish the screening; I also stated that unless he allowed me to do my job, he would not be permitted to pass through the security checkpoint. He then accused me again of.....

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