How UPS Trains Its Employees Essay

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Q1. What training tools and techniques were highlighted in the broadcast?

Like many organizations, UPS boasts a wide variety of different kinds of employees, spanning from truck drivers to middle managers. Increasingly, the high-tech aspects of the office are infiltrating the training of ordinary employees. In 2017, the company issued a press release stating it was adopting the use of virtual reality technology to train employees. “Students using the modules must verbally identify potential road hazards such as pedestrians, parked cars and oncoming traffic. The 360-degree view inside the headset is realistic down to the finest details” (“UPS Enhances Driver Safety with Virtual Reality,” 2017, par.3). The intention, according to UPS, is to create a hyper-reality to underline the need for split-second reactions, even when drivers are tired and have been awake for many hours. This is not simply true of actual driving but also of negotiating icy sidewalks, pedestrians, and other hazards.

Q2. What do you think are the objectives of this training program?

The objectives are to create a fleet of drivers ready, willing, and capable of navigating the hazards of driving under difficult conditions. These conditions are very difficult to simulate otherwise. It also prevents drivers incapable of doing so from driving around in a UPS truck and getting into potential accidents that could be costly to the organization and damage its reputation.

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Even for otherwise competent drivers, virtual reality training can potentially increase their efficiency.

Q3. How could you apply similar training techniques to other businesses in different industries?

Any industry which makes frequent use of driving could benefit from virtual reality technology. But even industries without such hazards can make use of role playing and simulation, such as customer support hotline staff or retail employees. For more sophisticated tasks such as surgery for aspiring physicians or even interacting with patients, although a single training program cannot, of course, replace medical school, it can be an enhancement to the type of training future and even current professionals receive.

Q4. What are the apparent advantages and disadvantages of the training program employed? Issue your verdict.

The greatest advantage is that it enables drivers to experience conditions on the road in a manner that they cannot merely listening to a lecture or reading a book. The training is also far more engaging than a long, tedious session sitting in a hotel conference….....

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