VA Quality Management Flow Chart Essay

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Customer satisfaction is a key driving factor in medicine today. In order to offer the best customer service to VA patients, physicians should take additional time with each patient to full discuss the diagnosed disorder, allow the patient to describe all concerns and feelings, and educate the patient on the side effects and importance of continuing their medication. Other effective measures include empowering the patients to advocate for themselves by keeping a symptom journal so that their illness and any medication side effects can be more thoroughly discussed at the next appointment.

The most important role that healthcare organizers play in breaking this trend is educating patients on the important of properly taking their medications once prescribed and attending all follow-up appointments.

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During these follow-up appointments it is vital for the physician to evaluate the overall effectiveness of the medication and determine whether the results were successful or whether a different medication should be utilized.

Kazis, Lewis, et al. (1998). Health-Related Quality of Life in Patients Served by the Department of Veterans Affairs. Arch Intern Med. 158:626-632.

Young, Alexander, et al. (1998). Measuring the Quality of Outpatient Treatment for Schizophrenia. Arch Gen….....

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