Voip Systems in Action: A Term Paper

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The regional it Director stated that these services can all be intermingled in customized workflows to support their development strategies and programming requirements. Cincom also had to transition off of a Public Switched Telephone Network (PSTN) by first integrating it into a VoIP framework; a very challenging task according to the regional it Director. This was essential for creating an effective platform for growth that would also capitalize on the deregulation occurring in the telecommunications market (Cannon, 484, 485). The following section shown a representation of the schematic that is comparable to how Cincom dealt with this challenging issue .

What Was Learned

Just how central VoIP can be in the development of any corporate strategy was made very clear in the examples learned about at Cincom. VoIP is literally the backbone of the entire application development platform of Cincom today.

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at&T is so tightly intertwined with Cincom today that they define "trusted advisor' in their relationship with their customer. The schematic that shows how Cincom progressed from PSTN to VoIP is shown below. This is from the peer-reviewed study Evaluating VoIP Technology -- Technology Push/Market Pull (Heron, Warren, 159).

Source: (Heron, Warren, 159)

Cincom has created specific series of configurations that reflect the above graphic for migrating each of their national offices across nine different nations to accomplish what they already have in the U.S. This has proven to be problematic given the many costs and aspects of regulatory and compliance requirements in each country however (Heron, Warren, 163, 164). This experience has also shown how central VoIP is to global business strategies as well.

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