Worked in Large International Companies Reaction Paper

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There is a lot of competition, so they sometimes left. Defections from the logistics company were extremely rare.

Goleman also discusses influence. In normal circumstances, influence might not be that important. But the more difficult the times -- a busy stretch, a merger, or a time of slumping demand, I think influence can be the difference between success and failure. In the bank, after layoffs the remaining employees saw themselves as "survivors," rather than high achievers who remained because of their abilities. The managers had little influence, and seemed to only understand punishment as a form of influence. The result of this is that employees were unwilling to raise their level of performance. There was no quid pro quo from the bank -- if profits were up the employees were not going to benefit.

At the logistics firm, managerial influence was strong because the managers cultivated it. A lot of this came from Goleman's first characteristic -- people skilled at winning over others.

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Communication was clear, and most importantly the level of conflict management was very high. I do not remember any conflict of any size that was left to fester; they were all resolved well. At the bank, conflicts between people could go on so long that nobody remembers how they started. Managers either did not realize the conflict existed or did not want to get involved.

To me, communication seems to be the critical element in both influence and in managing the emotions of the organization. The better a manager's communications skills, the better the outcomes all round for the organization. I know that both firms I've discussed are successful, but I also see that one is a better place to work and good people given a choice would prefer that environment. In the long run, or even in a crisis, that is going to make for a more….....

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