Working in Groups: Lecture Response Term Paper

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It also encourages its managers to try to draw forth the unique abilities and talents of workers, to create a more effective organization. It recognizes that anticipating employee needs and wants on the part of managers is just as important as anticipating customer needs. To retain a loyal customer base, good employees are required on every level of service provided by the Ritz-Carlton hotels.

In short, an organization is merely a large group or team of people and everyone must be team players to reach the organization's goal. Managers must constantly find ways to motivate the group to meet its goal, which is at the Ritz, the goal of maximizing customer satisfaction.

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Altering group dynamics and personality mixes is another potential morale booster. Mangers must strive to create the right mix of employees and satisfy employee desires, so that employees desire to strive to create the right mix of service, concern, and care to result in satisfied Ritz-Carlton customers......

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