Business Email Sample Essay

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Company Email

Two alternatives to increase the company's customer service score

Dear Greg,

I first would like to thank you, for providing me the opportunity to oversee your four store locations as the retail division manager. This is a large responsibility, and one that I am willing to accept. One of my roles is to ensure the competitiveness of our growing franchise. Customer service is a pivotal strength of our business; however, it has been declining of late.

I understand that with any business customer service is paramount to success. BCCC is no different in this regard. This is particularly true as competition is pervasive in all of our markets. Competitors, particularly in our industry, will strike at any opportunity to steal market share from our company. I understand this dynamic and have enclosed recommendations to keep the company competitive from a customer service perspective. Over my tenure as manager, I have amassed all the negative and positive reviews of service. As such, I have obtained a large sample size to base the enclosed recommendations on. In addition, the recommendations are simple, and can create an immediate impact on our overall customer service scores.

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Recommendation 1: Cleaning Duty

The majority of complaints stem from the cleanliness of the store, and the professionalism of our sales staff. Of the 27 complaints received from customers, 18 of them (67%) pertained to professionalism of selling staff and cleanliness of the facility. To address these issues, the first approach will be to allocated "Cleaning Duty" assignments to all working associates throughout the day. In essence cleaning duty will require two individuals, each hour of operation to inspect the facility. Upon inspection, any dirty or damaged areas must be cleaned in a prompt manner. The inspection will include tables, bathrooms, floors, countertops, drink machines, window, doors, and other areas that easily visible to customers. The cleaning duty shifts will be evenly distributed between all workers throughout the day to minimize any animosity, resentment or ill-will between workers. Upon completion of cleaning activities, management will then inspect the entire facility to ensure that the work was completed. The manager will then provide his signature on the cleaning inspection sheet for….....

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