Cox Communication the Pace of Term Paper

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Cox had no obligation to contribute VoIP derived revenues to the Universal Service Fund, however the Cox management decided to contribute voluntarily. This way Cox has tried to enhance and build its stature as both a good corporate citizen and established carrier.

Although VoIP was in line; Cox didn't breakout its variable and fixed expenses for residential telephony.

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Cox had proven its ability to profitably provide first rate telephone service. In doing so, they have experienced that bundled offerings could significantly reduce churn.

There is no to launch the operations of VoIP speedily. By doing so Cox can lock in customers, otherwise Cox would be exposed to competition and rivalry from DBS and other ILECs who are steadily and gradually building the art and science of bundling. Cox should better plan its ploicy such that it can cater for the supremacy of the competitors.

The training cost of the employees will substainially reduce through the implementation of VoIP, as the complaints and queries of the customers using VoIPs will be directly handled by the regional call centers.

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The task for the implementation of the new projects should be bifurcated so that they can be managed and handled well. The Cox management at first should apply for grant of permission from the regulatory, negogiate an interconnection agreement with the incumbents, and avoid the circuits and related utilities from the incumbents once the initial agreement has been taken care off.

The related cost and finanacial estimates should be made in view with the future plans of the competitors so that Cox can bear the unexpected surprises with confidence, without getting affacted by its product sale and customers expectations.

Cox should lauch a reseach department within its unit, that its completely focused towards the lauch of the technology that intends to supersede VoIP. The complany should plan for the next 10-20 years rather than jumbling up in the current scanerios. The difficculties and complications of the currently are manageable, but its better to prepare before these mushrooms companies takeoff the stage......

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