Related Essays
Emirate Airline Analysis
What follows in this report is a review and summary of the customer services aspect of Emirates Airline. The firm in question has most certainly established a name for themselves and there is the common refrain about how adept they are. Even so, there are opportunities for them to get better and all firms should commit to a culture and mindset of continuous improvement, fettering out what problems what do exist and finding common sense solutions for dealing with the same. Regardless of what problems are found, there need to be evidence-based and realistic solutions put forth, and that shall be the… Continue Reading...
their expectations. For any prudent business organization, customer satisfaction is the prime goal (Bhatnagar, 2016)
The use of technology can drive customer satisfaction. Technology influences customer satisfaction by transforming customer service processes, increasing service quality, enhancing information exchange between businesses and customers, and boosting the organization-customer relationship (Ryding, 2010; Jan and Abdullah, 2014; Bhatnagar, 2016). Further, technology enables business organizations to lower operational and transaction costs, deliver offerings at a lower price, reduce delivery or wait times, as well as increasing the perceived value of products or services (Mithas, Krishnan and Fornell, 2005). This can have positive implications for customer satisfaction. Essentially, the study was based on the idea that technological adoption on the part of an organization drives… Continue Reading...
offers free, two-day shipping on many goods. This might lead most consumers to assume that Amazon customer service is superior to any and all alternatives. However, like all large companies, Amazon has had issues arises with its customer experience. Overall, Amazon has earned very positive reviews in terms of its customer relationships, but there is always room for improvement and Amazon strives to set a higher and higher bar for itself, not merely surpass its competitors. In fact, according to Coleman (2018), Amazon calls itself the most customer-centric company on earth. This sets a very high level of expectations for consumers.
What Amazon Is Doing Right… Continue Reading...
customer service life cycle analysis (Piccoli, p. 235). Categorizing systems also enable the line to better understand its passengers by projecting models that will show the effect of specific actions towards a specific type of customer and how it will benefit the line. By analyzing the industry, Carnival can see what its competitors are doing so that it can match their output. By analyzing the value chain, Carnival can see how it is effectively creating value for the consumer, and by analyzing its own customer service life cycle, Carnival can… Continue Reading...
place orders to when the final goods or services are delivered to them. Customer service points to the attempts by companies in ensuring that the clients are satisfied through the provision of additional facilities. Customer service and order management describes the firms’ determination of whether or not the clients receive what they wanted. Overall, the three terms point to the approaches firms used to ensure that customers access their intended goods or services.
Question 7-2
First, the cause and effect forecasting model assume the interrelation between one or more factors to aspects of demand. Further, it presumes that the cause and effect relationship… Continue Reading...
food (Wicker, 2016).
Customer service is roughly equivalent in each store, but there are different customer service needs for a telecommunications versus clothing store. Depending on the Zara store, sales personnel range from totally detached to openly helpful. The same can be said for Sprint. However, a telecommunications company in the United States is bound to have more customer complaints and in fact receives a deplorable one star on the Consumer Affairs website ("Sprint PCS," 2017). It is not so much the physical products that customers will complain about but the quality and… Continue Reading...
All Medical Assistants
The importance of customer service in a tertiary healthcare setting
As you all know, the healthcare industry has been transformed in substantive ways as a result of the Patient Protection and Affordable Care Act and the growing need for timely recordation of services rendered in order to attain appropriate reimbursement of physician services and overall expense reimbursement for the medical facility. This memorandum explains how and why customer service is the one thing that sets their organization apart from their competitors.
Importance of Customer Service from Medical Assistants' Perspective
Please know that our… Continue Reading...
power for human resources, accounting, customer service, information technology and any other department that plays a major role in the firm (IBM, 2016).
Employees should feel empowered and enabled to offer their feedback and advice but those same employees should understand that they need to comply with the decisions made and the processes that are put in place. The other side of that coin is that management should not allow any sort of power vacuum to be created or subsist. They need to make it clear what is expected, why things are done the way… Continue Reading...
the company is handling projects for high profile clients such as NAKHEEL, Jumeirah Islands, Discovery Gardens, and Al Bahia Farm. Other strengths include excellent customer service and after sales services as well as state-of-the-art landscaping equipment and machinery.
Most importantly, the company has established strategic partnerships with other players in the industry in an effort to enhance its competitive advantage. For instance, the company entered into a joint venture agreement with FLORA, a company with over 12 years' experience in landscaping, green house hydroponics, and sports facilities. The agreement was intended to expand the company's landscaping works for landscape and sports facilities. The company also signed a MOM agreement with MAAIL with the aim… Continue Reading...
its promises to its target audience. New employees must have adequate knowledge of customer service aspects such as answering the phone, greeting customers, and selling merchandise. This knowledge is often acquired via on-the-job training. In an effort to avoid the costs associated with training new employees, retailers tend to hire employees from competitors (Bhatia, 2008). While the need to avoid training costs may be a valid justification, it is crucial to teach new employees one's own way of doing things. All new employees, whether experienced or not, will be taken through training. This will primarily take the form of brief training sessions conducted… Continue Reading...
of Starbucks' operations as the firm seeks to provide excellent customer service within a relatively short period of time upon order placement.
Despite the role of this business process in Starbucks' profitability through the years, the company faces the need for lean improvement of operations in order to enhance customers' experiences and satisfaction. This need is demonstrated in the firm's mission to ensure their customers enjoy their beverages and experiences at the store. Additionally, recent customer feedback has indicated the need for improvement of customer services and the quality of beverages produced at the store. Since most of Starbucks' customers… Continue Reading...
fulfillment is averagely three days despite the order size. Dream Beauty Company has received 3600 orders, provides excellent customer service, and has a discount policy for the channels it services.
II. Major Problem
Despite its highest standards of customer service and industry benchmark in order fulfillment, Dream Beauty Company is experiencing problems in increased supply chain costs and needs to examine the effectiveness of its three-day order fulfillment cycle.
III. Possible Solutions
Dream Beauty’s major problem can be addressed through several potential solutions because of the various issues in the firm’s supply chain management framework. First, the firm should consider decentralizing its order processing and centralizing labeling to… Continue Reading...
and disengaged employees can have an enormous impact on customer service levels. Employee costs for wages and benefits, however, will represent one of the largest expenditures for Stardust, making the need to identify an appropriate balance essential from the outset. Compensation and benefit packages will need to be reviewed on a regular… Continue Reading...
training, obtaining new systems, and enhanced techniques all ought to be assessed and evaluated against the enhancements in supply chain costs, outlays in planning and levels of customer service. In numerous instances, the return on investments on these sorts of investments is intense, but it still ought to be assessed in order to ascertain what an adequate and suitable accuracy level of sales forecasting for every business function within the organization (Mentzer et al., 2007).
Importance of Technology
Technology is vital to any strategy for business process integration in a global organization. In the contemporary, strategic management and technology are deemed to be significant elements in global corporations. A company can employ technology to generate a competitive… Continue Reading...
take on more projects all over the country. The business is able to provide quick turnaround for customers and strong customer service in terms of communicating with clients, meeting face-to-face whenever possible, and supplying clients with timelines and end-products that do the job.
Weaknesses: The weakness of the business is that it does not have a strong foothold among larger companies that already have existing relationships with backend IT support firms. The market is difficult to penetrate from this angle and as a result a unique approach will be required in order to penetrate the market effectively. One way to overcome this weakness is to engage in guerrilla style marketing… Continue Reading...
time taken for purchase and experiences with customer service personnel.
Certain buyers consider diverse client values whilst taking miscellaneous purchase- related decisions. They attempt to achieve cost minimization of all aspects (sacrifice and cost value) entailed in product buying, ownership, and utilization (Tversky, 2003). Buyers A1 and A2 exhibited the influence of sacrifice and cost value on their purchase decision. Both appeared to focus more on price of product, thus opting for items on sale or considerably discounted. Their choice of product ensured their overall expense decreased, which appeared to be their chief aim.
Meanwhile, the other… Continue Reading...
as an anti-virus agent, is one such source. So I contacted the customer service department of Symantec Authentication Services to see how they through their ecommerce ingenuity helped sites like Vapeusa develop their marketing campaign, organization, product and service. I also contacted Vapeusa to see how it was acting as its own eCommerce advisor, by initiating a lot of strategies on its own to get its marketing campaign where it needs to be.
First, Symantec was reached through phone support and the question I put to the support staff was how SSL certificates, code signing and the Symantec Seal on the site… Continue Reading...
true emotional state (Hochschild, 1983). When interacting with customers, for instance, a customer service employee is required to treat customers with empathy, kindness, and calmness irrespective of how the employee is feeling or how the customer behaves or talks. Portraying negative emotions such as anger, frustration, and hostility would potentially injure the reputation of the organisation or negatively affect customer confidence in the organisation. Fundamentally, emotional labour means that while at work, the experience and articulation of feelings should be separated in the sense that one is expected to display the desired emotions, not the emotions they are actually experiencing (Ward and… Continue Reading...
attempting to upgrade the infrastructure for this utility to assist in the improvement of customer service. In financial terms, the company seeks to decrease the amount (and need for) its governmental subsidy, while decreasing its OPEX and CAPEX expenditures (AADC). Implicit to this objective is the goal of bettering the return on financial investments. The company is also trying to meet its obligations according to regulatory entities and its operating license.
Additionally, AADC has numerous core business areas upon which it is focused. The primary goal is to sate the water and electricity needs of a diverse customer base including agricultural, residential, government and… Continue Reading...
Contemporary Logistics
1. Is this a customer service problem? Why or why not?
A well designed customer service that is satisfactory is essential in business progress. Customers are driven by the satisfaction of their need from the market. In the scenario, indeed, there is a customer service problem. For the first reason that the customers are not supplied with homogenous products across the market of the Handy Andy company. Some customers are charged more for similar products sold at lesser prices in different states. This can bring customer-company mistrust which is not good for success of… Continue Reading...
