Customer Service and Database Problem Term Paper

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This change over would be slower, but would have produced the system-wide gap in knowledge that afflicted IBS.

Outcomes

Although the new system may theoretically be better, the mischance suggests that a more secure and slower process of conversion in the future will necessary to prevent further occurrences of such unfortunate and inconvenient events. Also, it is critical that the concerned customers who had to pay out of pocket expenses are assuaged of their fears that this may reoccur.

Solutions

Employees affected must be given a way of identifying themselves and providing their previous social security numbers and personal and verifiable criteria to the pharmacy, so it is recorded. When doing so, they may be given a reimbursement for all proven out of pocket expenses immediately.

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This will ensure all employees do give data regarding their old identification numbers and social security numbers immediately, to prevent further confusion, but convey a sense of personal empowerment, as well as full and fair reimbursement, to patients who were affected, as they are now in control of giving their data to the system. Another potential remedy in addition to this above-cited course, is to give patients who must wait for reimbursements and who give the necessary information a fifty dollar deduction from their next pharmacy bill, after the insurance reimbursement.

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