Delivering Safe and High Quality Healthcare in the Emergency Department Essay

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For effective fulfillment of duties by health care professionals which will, in turn, give a quality service to patients under their care, there is a need for effective inter-professional communication among personnel in a hospital environment. While the concept of territory exists within a sector, that, however, should not be a barrier to a fluid collaboration among health workers of different backgrounds. There is a need to formulate a working communication strategy to solve the lingering inter-professional problems in hospital environments generally, and particularly, in the emergency department. As important as it is, a look at inter-professional communication in emergency department shows a seemingly unfavorable situation among practitioners involved in this one of the most significant subsectors of health profession (Varjoshani, Hosseini, Khankeh, & Ahmadi, 2014). Among other numerous issues in the department, this paper looks at the problem of boisterous atmosphere in the emergency department, explores the contributing barriers to the lingering issue, and formulates a working leadership strategy needed to bring a lasting solution to the problem.

Effective healthcare delivery in the emergency department will need a team of carefully-selected qualified personnel, which includes nurses, physicians, and technicians. Just as it applies in every working environment, these inter-professional team members will need a highly committed team spirit to work successfully. Unfortunately, the rowdy atmosphere in the department has been a significant hindrance to effective inter-professional teamwork among these medical personnel. Varjoshani el al., (2014), highlighted the causes of the tumultuous environment to include overcrowded emergency departments; stressful emergency environments; ineffective management; and inefficient communication channels. For instance, an overcrowded emergency department is a major information barrier which prevents effectual data exchange between physicians and nurses, and in some cases, it causes frictions among the practitioners in the course of their duty. Apart from that, it usually leads to both physical and emotional stress for the personnel, which might in turn result in errors, overreactions, and other unprofessional conducts in the department. Record has it that among other departments in hospitals, the emergency department is where most medical errors occur (Varjoshani et al., 2014). The critical condition of patients will require many professionals to be present which can lead to communication failure, this in most cases is responsible for role conflict, ambiguity, interpersonal power and conflict, and other inter-professional scuffles commonly witnessed in the health sector. Studies have, however, traced the root of this to some factors which according to Morley & Cashell (2017), include “compensation schemes, professional practice regulation, institutional policies, and the physical environment factors which may be beyond the control of the team.”

To bring an end to these barriers responsible for an inadequate inter-professional working relationship in the sector, many studies have proffered solutions to help alleviate the effects of these barriers caused by the tumultuous atmosphere in the emergency department. One of the many recommendations, as suggested by Kessler, Cheng & Mullan (2014), was a debriefing after critical events. Debriefing, which is a reflection process in the cycle of experiential learning, helps in ascertaining areas of optimal and suboptimal performance to determine and formulate schemes for improvement in subsequent performances. If well harnessed, it would improve the delivery in the emergency department and bring a permanent solution to the lingering scuffles in the department as every stakeholder will reflect on their past actions, and agree on how to be better in their next performance.

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To improve communication between the healthcare professionals, Busari, et al (2017), suggested, among other things, that a competency-based approach to teamwork learning be adopted. Also, a call was made for a focus on group sessions as a platform for continuous appraisal. This, they believe will be suitable for the educational intervention for communication and continuous professional development. Different studies have offered solutions like these and many others. Unfortunately, despite all this, there seems to be no end in sight to the problem

Interestingly, the availability of the methods is not enough to drive the change process needed for efficient inter-professional teamwork. As useful…

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…Mullan, 2014). This will be an opportunity for us to collectively identify our shortcomings, celebrate our achievements in the past week, and project a better approach for the tasks ahead. With this approach, I am actively leading my team by telling and motivating. However, delegation as an integral aspect of the situational leadership approach, will not be left out. As my team members are constantly encouraged, they will be moving up the follower developmental stages. This will allow me to confidently delegate talks according to individual’s ability, while not relenting in supervising and motivating as appropriate.

In order to effectively report progress, there is need to set criteria and goals that are based on the priorities of the organization. With our current issue of our emergency department. With a goal for a cohesive inter-professional collaboration measurement there is need to set a goal for cohesive collaboration. This would be measured based on errors due to miscommunication, conflict elimination or reduction, and reduction of inter-professional scuffles. As the team leader, it is essential that I set a criterion for measuring these items to assist in progress reporting. Reporting will be done on a weekly basis and it will analyze the past week as per the set goals. Communication will be reported as observed and as reported by some professionals. There will be written reports that are shared with the management and the team members (Gluyas, 2015), which will also include strategies to improve on what is ailing the team.

In conclusion, there is a serious need to improve inter-professional collaboration in the healthcare sector. With the empirical evidence staring us in the face, it is glaring that theory-based approaches will not bring an effective solution to the lingering problems affecting inter-professional efficiency in the health sector. There is a need for practical methodology in health sector generally and in the emergency department in particular. This practical solution is what the situational approach of leadership will adequately provide. It, therefore, becomes inevitable for leaders within….....

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