Dunkin Donut Regional Manager Essay

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Total Length: 1533 words ( 5 double-spaced pages)

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Introduction

Being a regional director for a major restaurant chain like Dunkin Donuts presents unique challenges and opportunities. Factors like job design, organizational design, recruiting and selection, and training and performance appraisals will reflect the demographics of the target market, and the unique geographic features of the region. Moreover, choices in organizational design and human resources will reflect the organizational strategies and climate of the parent culture. There are ways that our region can set new precedents for organizational culture and climate, such as by empowering service workers and using a transformational leadership style to prevent employee turnovers.

Job Design

Good job design strategy takes into account employee input, employee training, work and rest schedules, and adjustments needed for some of the more physically demanding parts of the job (“Job Design: Meaning, Steps, and Benefits,” 2018).

Job Analysis

Job analysis will derive from the hierarchical structure that persists in the organizational culture of Dunkin Donuts. The job analysis will remain faithful to the parent organization, and as regional director I will be responsible for overseeing all the individual store managers, making sure that their decisions reflect the values of the company. Beneath the regional director will be an array of managers, shift supervisors, frontline associates, cooks, and clean-up crew, all of whom are essential for the smooth operations of each Dunkin Donuts outlet. The regional manager will effectively mediate between senior management, including the executive team, and the crew at each of the Dunkin Donuts outlets in my region.

Job Description

The regional manager will be responsible for communicating with and coordinating between the different branch managers under the same geographic jurisdiction. One of the most important functions of the regional manager will be to ensure that all franchise owners have sufficient capital to meet their needs; the managers need structural and institutional support as well as safeguards against financial losses that might ultimately do damage to the brand (Shumba, Zindiye & Donga, 2017, p. 436). The regional director helps to ensure that all the marketing materials and strategies made by individual branches are attuned to the company’s culture.

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Likewise, the regional manager will help to develop talent at every level of a store’s hierarchy. Human resources decisions will also require collaboration with store managers. The regional manager should also take care to oversee human resources endeavours, as job satisfaction is directly related to employee retention in the fast food sector in particular (Jehanzeb, Hamid & Rasheed, 2015). Finally, supply chain management is a cornerstone of the regional manager’s job description (Kanyan, Ngana & Voon, 2016).

Job Specification

Specific tasks performed by the regional manager include mediating conflict between employees and managers by holding regular one-on-one and group meetings both in person and virtually, helping managers to more effectively train employees on the job by visiting local branches and consulting with managers directly, developing and implementing the training programs for employees in the region at different levels of their career, producing and updating training materials, proctoring training sessions, offering information about professional development for employees at regional stores, managing the supply chain, coordinating between suppliers and store managers, mediating between store managers and executives, and performing inbound and outbound marketing to maintain healthy relationships between customers and the brand.

Organizational Design

As the regional manager within the Dunkin Donuts organization, I have no control whatsoever over the organizational design of the company itself. However, the regional manager does have some degree of control over how the region itself is structured and how it will continue to operate in the future. The regional manager may also have the potential to slowly transform organizational culture by instilling ethical values in managers and employees, and creating a goal to promote corporate social responsibility and environmental sustainability. The region could be poised to break records, both financially and in terms of sustainability. Therefore, the regional manager should take care to create a supportive team environment in which all managers participate in the process of making improvements, mitigating crises, and managing change.

The regional manager can also help make small changes to the organizational design of individual restaurants, and to create regional collaborative….....

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