Globalisation Is the Process by Essay

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Immigration policy, distance and financial constraints reduce the flow of people. Religions are notoriously difficult to pass from culture to the next because of the deep level of personal involvement. Languages are passed to outsiders only when pragmatic, as in the case of lingua francas. As long as the barriers to passing important cultural artifacts between cultures remain, globalisation will remain in evidence mostly with what can be transferred easily -- money, goods, and sometimes information and entertainment, but only when the receiving side is willing, which is no guarantee.

Part B. Junction Hotel is going to have to deal with an international set of guests and is likely to have an international staff as well. It will be imperative for the managers of the hotel, therefore, to be able to deal with both of these. (French, et al., p.25) note that the global manager must be culturally sensitive. This is important with respect to issues such as individualism in setting human resources policies, in particular incentive and motivation policies. It is also important with respect to power distance and the desire of the manager for workers to have autonomy in decision-making.

The Hotel is also going to have to deal with this with their guests as well. While some differences will be subtle (incorporating a sticker on the ceiling pointing the way to Mecca, for example) other differences may be substantial, specifically in the way guests from different cultures interact with staff.

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Managing a hotel in a globalised environment is challenging because a positive environment must not only be created but also must be sustained. This can be challenging, as the introduction of different cultures will change the dynamic within the workforce. Many service industry employers for this reason will emphasize hiring of one particular ethnic or national group in order that the department has greater cultural harmony, as this makes it easier on the managers as well.

The intercultural management training program will need to teach the managers of the Junction Hotel to understand the different dimensions on which culture exists, and to relate that knowledge to practical actions that managers can take to operate with a global staff and customer base. The program will need to provide background on the key dimensions, and provide examples of each using different cultures. This will help the Hotel's managers to understand how cultural dimensions work in the real world, and how challenges can be not only identified but overcome as well.

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