Globalization and Information Technology Case Case Study

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This oversight on the part of BBI's project manager represents a mortal sin in the world of it project management, as the effective mitigation of environmental risk factors requires a thorough review of all project components, as well as the host of variables they inevitably introduce into the project's implementation phase (Yang & Su, 2009). By not exercising a pragmatic level of precautionary research, through the use of telephone conferences with clients of SupERP to gauge their overall levels of customer satisfaction, BBI failed to establish clear project metrics that may have been used to successfully screen company's like SupERP during the requirements analysis and vendor selection process. A clear set of project metrics, in this case a survey used to assess the approval of SupERP's clients in regards to as/400 compatibility, is an essential tool in the competent it project manager's repertoire, because these data points can be used to effectively remove subjectivity and human error from any number of commonly employed vendor selection methodologies (Motiwalla & Thompson, 2009).

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The authors of the case study conclude by observing pointedly that "despite efforts to conduct a thorough requirements analysis, to perform a systematic vendor, and to provide adequate resources for implementation, BBI had an unsupported, and essentiall unusable ERP system" (Austin, Brennan & Hunt, 2011), and it is clear that although BBI displayed a modicum of effort, the firm failed to apply the foundational concepts of modern it project management theory to their overall processes......

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