Human Resources Development (HRD) Needs Analysis. Description: Essay

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Human Resources Development (HRD) Needs Analysis. Description: You obtain information directly uploaded material ( slides voice recording / upload audio file) HRD Manager official website company information provide company, strategy, current issues future plans assessment.

Human resource development issues at RACQ Australia

As the workplace changes, RACQ must also change and place more emphasis on the development of its staff members. The identified problems include an increased attention on customers and a decreased attention on employees, a complex working schedule and an increased workload of adjacent services. It is as such recommended for the company to focus more on its employees and seek a balance between customer and staff orientation, to engage the employees in the schedule construction and to differentiate the tasks assigned based on skills.

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Table of contents

Introduction

Purpose of the report

Issues

Research methods

Significance of the project

52. Literature review

52.1. Customer centric business

62.2. Difficult working schedules

72.3. Adjacent tasks

73. The issues at RACQ

73.1. Customer centric business

83.2. Difficult working schedules

83.3. Adjacent tasks

94. Conclusions and recommendations

94.1. Summary of findings

94.2. Recommendations

94.2.1. Employee focus

104.2.2. Difficult working schedules

104.2.3. Adjacent tasks

114.3. Limitations.....

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