Information Technology (IT) Management Term Paper

Open, View, and/or
Download this Document

Total Length: 725 words ( 2 double-spaced pages)

Total Sources: 1+

Page 1 of 2

Management

Problem Management is a service that provides solutions to operational problems of an organization. With problem management, the operation of an organization can be assured to be error-free and smooth-flowing. The goal of problem management is to establish coordinated procedures that can help eliminate the occurrence of operational problems. Should there be uncontrollable problems, the task of problem management is to work on the problem and provide solutions in a quick manner. From the web site of Maersk Group, the following procedures are suggested as an essential approach in problem management.

A registration of the problem which has been received from monitoring or from a customer categorisation of the problem analysis and problem diagnosis fixing of problem or recovery escalation and closing of the problem follow-up with a view to measures to improve quality

While the objective of problem management is to prevent difficulties and ensure quick solutions to operational problems, change management is an essential phase should there be a crucial need for changes in procedures where problems exist. The goal of change management is to handle all the necessary enhancements or modifications in an organization's procedures in a coordinated and consistent manner.

Stuck Writing Your "Information Technology (IT) Management" Term Paper?

View All Our Example Information Technology (IT) Management Term Paper

Have A Custom Example Essay Written

It specifies the rules for plans and actions that will be taken during the change process. From the web site of Maersk Group, following are the phases involved in change management.

A receipt, evaluation and handling of change requests approval of changes prioritisation of changes implementation and evaluation of changes updating documentation

Ideally, change and problem management should work together. While problem management determines problems in an organization, change management can develop the necessary actions to what problem management reports. After which, problem management can coordinate once again with change management after solutions have been developed to ensure a coordinated implementation of the solution.

Both problem and change managements are generally involved in ensuring a smooth operational flow in an organization. They work hand in handling and maintaining a stronger operational and technical platform.

Outsourcing and Service Level Agreements

Outsourcing is the process of bringing-in talents and skills from an outside source. For instance, in our current situation in the field of computer technology, many….....

Show More ⇣

     Open the full completed essay and source list


OR

     Order a one-of-a-kind custom essay on this topic


sample essay writing service

Cite This Resource:

Latest APA Format (6th edition)

Copy Reference
"Information Technology IT Management" (2004, January 31) Retrieved May 21, 2025, from
https://www.aceyourpaper.com/essays/information-technology-management-162953

Latest MLA Format (8th edition)

Copy Reference
"Information Technology IT Management" 31 January 2004. Web.21 May. 2025. <
https://www.aceyourpaper.com/essays/information-technology-management-162953>

Latest Chicago Format (16th edition)

Copy Reference
"Information Technology IT Management", 31 January 2004, Accessed.21 May. 2025,
https://www.aceyourpaper.com/essays/information-technology-management-162953
   

Open, View, and/or
Download this Document
order custom essay example