Kudler Fine Foods Info Systems Requirements

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Kudler Fine Foods

Design Requirements

The design elements for this system have to focus on ease of use at the front end, and access to data on the back end. On the front end, the POS system should have only limited interface with the staff, to minimize training requirements. If the information gathering is automatic, that it best. At the back end, when the data needs to be used, the dashboard format is recommended. A dashboard is a common design for managerial decision-making systems. The best dashboards have some flexibility, so that different users can have different elements that they choose to see or to hide. This flexibility means that the same back end system can be used by different people within the company (in marketing, in purchasing, etc.). There will be several categories of information gathered, and it should be easy to filter out the data in a number of different ways. Flexibility is the most important thing, and certainly being able to save a user's preferences is an important aspect of making this flexibility smart (Yigitbasioglu & Velcu, 2012).

The other critical design feature is that it must support the Frequent Shopper Program. There will be prompts to swipe the loyalty card. After the transaction, the system will need to produce an up-to-date reading of the customer's points balance, and this will need to be on the website as well. If there are any promotions, leaving a line on the receipt to promote this is also desirable.

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Interface Design

The interface design is obviously something proprietary -- one does not just whip up a design quickly when there are so many variables to take into account. The interface begins with an overview of the different categories, based on the different departments. Each department has the information that it most relevant to it. But there will be some degree of flexibility with respect to what the user sees -- each job within the company has unique information needs.

Cost Benefit Analysis

A cost-benefit analysis is a valuable way to evaluate the project. The challenge is that while the costs are known and specific, the benefits are not, and are only based on rough estimates. The benefits are only as good as the assumptions that went into them. The cost-benefit analysis is as follows:

The costs total $54,000, and the project is expected to return $5,000, for an ROI of….....

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