Learning Experience Site for This Essay

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Mr. West also mentioned that the former quality assurance director was the wife of the facility's chief of staff, a fact that may have accounted for the oversight; however, the chief of staff was not disciplined in this matter as was still serving in this position. In fact, Mr. West informed me that the former QA director's falsified credentials were only discovered by accident while performing an unrelated personnel action. In response to this incident, Mr. West emphasized that all applicants had their credentials thoroughly checked and verified before they were allowed to proceed to the interview phase.

Insights gained into the leadership behaviors or style of the individual you accompanied as a result of your observations and interactions

In some organizations, the human resources service has unjustly earned a reputation for being uncaring and cold-blooded about the people who work there. Nothing could have been further from the truth with this HR representative, though. Mr. West clearly showed that he was enormously concerned about the quality of healthcare being provided veterans at this facility as well as the healthcare personnel who cared for them. A recurring theme that was repeated during my visits, though, was a lack of adequate resources to provide the staffing levels that were needed to provide this level of care.

Summary of the learning experiences that compares your observations to sources from the literature that present evidence, best practices, or standards related to the specific roles

In reality, it was somewhat alarming that the human resource service at the VA facility had only relatively recently implemented a credentialing step in their recruitment and hiring function.

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In this regard, Singh and Sochan (2010) stress the need for credential verification for nursing staff in particular. In addition, healthcare providers, including nurses, have been found to value the credentialing process as well since it helps to ensure that the people they work with are qualified (Bekemeier, 2007)......

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