Why They Leave Conclusion Chapter

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Employee Satisfaction Conclusion

In the hospitality industry, the primary product is the quality of service conveyed through a hotel's personnel. When said personnel harbor negative attitudes toward their employers, the likelihood is that the consequences will ultimately be felt by a hotel's guests. If this is so, Comfort Inn has a serious problem to address according to the concluded research. The literature evaluated and the survey-based research conducted on Employee Satisfaction at the limited service hotel reveals that entry level staff harbored largely negative attitudes toward the chain both in terms of the working environment and the quality of its hospitality.

Among the chief grievances cited by unhappy workers were a sense that the workplace was not a safe one in which to air complains or offer constructive criticism. This problem was compounded by a sense among employees that management was generally ineffective in maintaining day-to-day hotel operations.

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By contrast to this view, management generally held a positive view of its efficacy as well as a relatively high level of job satisfaction. Management in many departments, particularly those more removed from direct hospitality tasks, expressed positive attitudes toward the company.

The difference between these two experiences suggests that managers and entry level employees are working in two decidedly different contexts within the same firm. While the expectations of efficiency and economization require a no-frills hospitality atmosphere, indications from the survey findings are that this has been at the expense also of the employee's experience. Ultimately, some substantial improvement in the employment experience will be necessary if Comfort Inn is to yield the intended financial benefits….....

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