Listening Is an Art and Thesis

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e. he may eliminate the surroundings too. So while he is paying attention to client's words, he is not measuring the impact on his own words and not picking clues from around the client and this can be disastrous because sensing is missing from the equation of listening. Level III listening is where sensing steps in. The coach is not only listening to the spoken words, he is also subtly sensing the impact of his own words on the client, and picking clues from the environment. That is the main difference between Level II and Level III. At Level III, the coach will look for signs such as body language, unspoken words and facial expressions and the "air." By the air, we mean he gets a feel and sense of the environment to assess how comfortable the client is, whether he trusts him or not, is he willing to share, does he feel the need to open up etc. Thus Level III is a significant improvement over Level II and actually can aid the coach in his profession.

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Reference:

Whitworth, L., Kimsey-House, H. & Sandahl, P. (1998). Co-active coaching: New skills for coaching people toward success in work and life. Palo Alto, Davies-Black….....

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