Malaysian Cultural Consideration CEO and Essay

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[3: Malaysia-Language, culture, Cusoms, and Etiquette. n.d. Retrieved from http://www.kwintessential.co.uk/resources/global-etiquette/malaysia.html. 29 Mar 2013]

In efforts to save face, Malaysians rely on non-verbal communication. For example, hinting at a point is used instead of making direct statements. The use of "I will try" is used instead of directly stating, "No." Another non-verbal cue is silence. This is especially important because silence indicates that appropriate thought and consideration is given in answers given to questions. When hasty answers are given, it is considered thoughtless and rude. When mistakes are made, laughter is used to conceal the uneasiness in communications.

In the event that an operation is moved to Malaysia, employee training is recommended.

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Employees should be taught about saving face, the importance of silence in communicating, and what it means when a Malaysia answers "I will try" instead of just saying "no." It is also imperative that employees understand the exchanges of greetings in handshakes, even between men and women. The use of the left hand should not be used unless it is handing over a large item where both hands are needed. Without employees understanding this loosing face affects the employee, the company, and the nation of Malaysia......

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