Managers Spend Approximately 25% of Term Paper

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e. telling someone that you think he is still discontent), paraphrasing the emotion that the other expresses, and encouraging emotional perspective taking (with questions like "how would you feel about this in the future?" Or attempting to convey the emotion of the other party). In short, emphasis on emotion should be placed forefront in the mediation session and the underlying emotions should be uncovered and dealt with in order that one can then proceed to a conflict-free resolution.

There are, in short, two ways -- as Schnurman (2011) observes -- to handling workplace conflicts. Firstly, one can seek to minimize them by generating a healthy, communicative work environment. Secondly, one can skillfully resolve and defuse the issues once they arise. Arguments are a part of every workplace. How one deal with them determines the results -- and the results can be positive if dealt with in a constructive manner. Focusing on understanding and meeting the concerns of each party in a win-win maker may go a long way in accomplishing a more constructive outcome.

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Reference

American Institute of Stress Workplace Stress

http://www.stress.org/workplace-stress/

CCR Int. About Workplace Conflict

http://www.conflictatwork.com/conflict/cost_e.cfm

Galaxy Global Communications Inc. CONFLICT RESOLUTION Management in the WORKPLACE - CONTINUED

Jameson, JK et al. (2010) Facilitating Conflict Transformation: Mediator Strategies for Eliciting Emotional Communication in a Workplace Conflict, Negotiation Journal, 26, 25-48

Morrey, C (July 31, 2011 )WORK PLACE STATISTICS- the cost of turnover, loss of productivity and absenteeism.

http://conflictinworkplace.com/2011/07/31/work-place-statistics-the-cost-of-turnover-loss-of-productivity-and-absenteeism/

Myatt, M. (2/22/2012) 5 Keys of Dealing with Workplace Conflict, Forbes

http://www.forbes.com/sites/mikemyatt/2012/02/22/5-keys-to-dealing-with-workplace-conflict/

Univ. Of Colarado. Resolving Workplace Conflict http://hr.colorado.edu/fsap/healthtips/Pages/Resolving-Workplace-Conflict.aspx

Schnurman, M. (2011) How managers can resolve workplace conflicts effectively. NJ News

http://www.nj.com/business/index.ssf/2011/11/resolving_workplace_conflicts.html

Workforce.com (October 24, 2012 ) Kinder and Gentler: The New Path to Reducing Employee Turnover

http://www.workforce.com/article/20121024/NEWS02/121029978/kinder-and-gentler-the-new-path-to-reducing-employee-turnover.....

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