Mcgraw Hill and Trade

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Business Relationship Preservation Factors

Dear Mr. Supplier,

CURRENT ISSUE

I am writing in regards to the most recent computer chip shipment which you purveyed for my company. As I initially notified you via the phone, approximately 25% of that shipment was defective. My company was not able to utilize that percentage, which is certainly an anomaly when I consider what has historically been a fairly prosperous and lengthy relationship between our two organizations. The purpose of this communication is to maintain that relationship and come to an understanding about how to address the previously mentioned issue and still go forward in a way that is mutually beneficial to both of our companies. I truly believe that there are a number of different options that we have for redressing this situation in a positive manner.

SUGGESTIONS FOR SOLVING THIS ISSUE

My primary goals for solving this issue involve doing so in a manner in which my company is able to effectively recoup the funding that it spent for the approximate 25% of the computer chips which were defective. However, I believe that this can be done without necessarily involving some sort of payment on behalf of your organization. It appears to me that each of our companies possess goods and services that the other can utilize and which can more than compensate for the monetary value of that portion of the foregoing shipment.

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My primary suggestion for effecting this desired result, then, is for us to facilitate some form of trade of those goods and services so that my company is suitably compensated for the defective items. I believe that by trading some of your goods and services, we can produce a viable alternative to refunding the money that my company spent on that percentage of the defective items. As a token of our intention of good faith, my company wants you to keep all of our payment for the most recent shipment, and would merely like for you to trade additional goods and services to help preserve our relationship.

THE INTENDED OUTCOME

The intended outcome of the previously discussed trade is to ultimately preserve the successful relationship our two companies have long fostered. After doing business with one another for as long as we two have, it is clear that the defective supplies were an aberration that has far from compromised the integrity of our relationship. By issuing a trade between our organizations, we can move forward with the same degree of success that has typically characterized our relationship. Moreover, we can do so in a way that will ensure that future success is not only attainable, but expected. Therefore, the expected outcome of the proposed trade is a propagation of our long-term relationship. Furthermore, that outcome is….....

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