Mission/Vision/Goal -- Aim for Constant Improvement in Term Paper

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mission/vision/goal -- aim for constant improvement in the product or service you offer your clients. You cannot do this without maintaining a high level of motivation and satisfaction in the people that comprise your organization -- consider that an aspect of your goal.

Dr. W. Edward Deming -- (1900-1993)

According to the American Society of Quality, quality control is the constant or periodic inspection at every stage in the manufacturer of a product from raw materials to finished product, in order to ensure that the standards of quality set by the manufacturer, by law, or by customer demand, are being met.

In a manufacturing setting, quality has to aspects: 1) product features, or the characteristics of the product that result from design. They are the functional and esthetic features of the item intended to appeal to and provide satisfaction to the customer. 2) freedom from deficiencies means that the product does what it is supposed to do, within design limitations and that it is absent of defects and out-of-tolerance conditions.

In the past, quality control pertained to the inspection of goods at the end of the assembly line. However, in today's engineering organizations, is has a much wider application.

Variability exists in any process. Two machined parts, for example, may appear identical but be different due to variations in the way the parts were made or the materials from which they are produced. There are a number of different tools to test or control the quality in a process.

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These include: 1) Run charts that are used to monitor and analyze processes over time. Run charts contain trends, or patterns or shifts according to time. An upward trend, for instance, would contain a section of data points that increased as time passed. A population is the entire data set of the process. If a process produces one thousand parts a day, the population would be the one thousand items. A sample is a subgroup or small portion of the population that is examined when the entire population cannot be evaluated.

2) A Pareto chart is used to graphically summarize and display the relative importance of the differences between groups of data. Eighty percent of problems usually stem from 20% of causes. Pareto charts arrange data so that the few vital factors that are causing most of the problems reveal themselves. Concentrating improvement efforts on these few will have a greater impact and be more cost-effective than undirected efforts. 3) Flow charts are pictorial representation describing a process or to plan project stages. Flow charts tend to provide a common language or reference point. When dealing with a process flow chart, two separate stages of the process should be considered: the finished product and the making of the product. 4) A cause-and-effect diagram provide a pictorial display of a list in which you identify and organize possible….....

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