Orientation and Training of Sales Thesis

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At the completion of these three-month Employee Development Workshops, trainers and supervisors will meet with the sales clerks to go over their experiences, with a review in hand and asking for input from the sales clerks as to how to make their job more efficient and rewarding.

Supervisors who work with employees on a daily basis must realize that training does not stop when the three-day Training and Orientation Program is completed, but continues on the job, as personnel deal with customers in many different situations. Local school are encouraged to work with personnel and help them learn new techniques regarding sales and customer relations. In return, the Department Store will look for employees from among their graduates.

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New Sales Personnel will be encouraged to train on their own outside of work in order to improve their position and pay. Unions and professional associations sometimes offer training programs to help workers improve their skills. When outside training is done, or an employee initiates a new and efficient process which helps the Department Store to improve its service and profit, the Department Store will honor that employee with a plaque and a celebration.

Job satisfaction comes when personnel feel that they are part of the process of improvement. It is then that loyalty to the Department Store becomes a matter of personal pride for each employee......

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