Pakistan Culture Organizational Culture, or Term Paper

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Instead of doubting or suspecting employees of intentionally messing up, they tried to be considerate, understanding providing their best advices to solve problems.

The workflow and organizational structure

At InfoTech, the organization structure was hybrid, with departments divided according to product as well as region. (Discussed in detail in structure). The firm focused on decentralizing authority and empowering employees.

Organizational systems and procedures

At InfoTech, employees were given intensive and extensive training programs in customer service. At InfoTech, employees were rewarded every time they achieved their goals in terms of more sales or more clients (wide-space accounts) with commissions and bonuses. Promotion was strictly based on performance.

Organizational goals and the associated criteria used for recruitment, selection, development, promotion, layoffs and retirement of people

Recruitment is done by placing ads in the newspaper, selection was based on merit and regional managers had the authority to recruit people under his span of control.

Promotion was based on performance but there was little opportunity for promotion.

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There have been no layoffs, even after 9/11 when there was a lot of restructuring and downsizing in most firms especially it firms.

There has been no firing in all these years. However those who didn't perform well were made to leave.

Types of cultures enhance an organization's financial performance

As we have learnt, that firms "Adaptive perspective" are most successful in achieving high financial performance.

At InfoTech, the culture was highly adaptive, which has been the reason for its success. As they belonged to an industry and environment that is highly volatile and rapidly changing, firm needs to be very adaptive in order to succeed.

At InfoTech, there were no five or ten-year's plans. Plans had life of only one or less than one year because they believed that in an it world, things change so quickly that one needs to change plans and respond accordingly. What was applicable or possible or desired five years ago, may not be desired anymore......

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