How Peppercorn Dinning Is Reflecting Shifting HR Practices. Case Study

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Organizational Development and Change

The OD consultants were effective to a certain extent by listening to the views of employees and seeing how it impacted Peppercorn. This enabled them to understand what is occurring and create strategies for improving operational efficiency. Yet, at the same time, they relied on the views of select employees. This is problematic, as it is only taking into account certain perspectives of the operations and potential challenges. The result is that they could miss something key by talking with only certain employees. To address these issues, they should conduct a survey and compare the responses with the general trends. This will enable them to correlate what is happening from a much larger perspective. (Blaxter, 2010) (Stenbeck, 2009) (Cummings, 2009)

The content of the data was largely subjective. This is because three employees shared their views with OD consultants and they discussed with each one what was occurring. These results are troubling, as they fail to look at the problems impacting Peppercorn from a neutral perspective. As a result, the content of the data is limited by illustrating the opinions of three individuals from different departments. (Blaxter, 2010) (Stenbeck, 2009) (Cummings, 2009)

The process of collecting the data focused on conducting a series of interviews. Then, allowing the three individuals to talk about their views with each other. This is providing the consultants with a larger perspective of the challenges effecting the organization to a certain extent. The information was corroborated using comparative analysis. This will have an effect on the outcomes of the projects. This is because there are a host strategies and methods to reach critical objectives. Each one can affect the focus of the study and the findings.

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To avoid these kinds of challenges, actuaries must engage in different tactics that are concentrating on maintaining objectivity. (Blaxter, 2010) (Stenbeck, 2009) (Cummings, 2009)

2. The scientific model can be utilized to analyze the data. Under this approach, random sampling will be used throughout the process. This is when respondents are selected indiscriminately to observe what is happening. The basic idea is to capture their natural reactions about the problem and the impact it is having on their perceptions. These insights will corroborate the findings from the literature review. At the same time, it allows researchers to compare the underlying trends with each other. This improves the accuracy of the data by maintaining objectivity throughout the process. To achieve these objectives there will be a focus on establishing a control group, experimental group and independent variable. The control group will have nothing to do with the outcome of the study. In this case, the independent variable will serve as the control group. The experimental group is when the different variables are manipulated to see the changes. These results are compared with the control group to support or refute the hypothesis. (Russell, 2013) (Daymon, 2010) (Cummings, 2009)

Qualitative analysis is when the consultants are looking at the statistics on retention, turnover and customer satisfaction. They will then, compare these results with the firm and ask a select amount of individuals about the challenges they are facing. This will help them to correlate what is happening with the larger trends in the industry and within the organization. However, the interviews only involve a select amount of people. This means that they could give them subjective opinions vs. stating what is really taking place.

Independent verification.....

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