Karoru Ishikawa Contributions to Quality Control
customer, and not sacrificing quality and especially safety in large-scale production facilities. In mass-production methods, it can be too easy to bypass quality control to rush products to market. Ishikawa illustrates why quality control is actually cost-effective and feasible to implement, even if TQC does require some changes to the organizational structure, culture, operations, and production protocols. For instance, Evans (2014) notes that TQC is a “participative” system of quality management (p. 66). Total quality control also helps an organization retain a commitment to its overall values and goals. Organizations that implement TQC effectively can gain a competitive advantage over time, as quality… Continue Reading...
