Puzzles - Correlation to Problem Research Paper

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Problems contexts as social constructs

What should be becoming clear from the discussion so far is that it may be best, in Systems Analysis, to regard problems, puzzles and messes as social constructs. That is, like beauty, there is a sense in which they are defined in the eye of the beholder. This does not mean that every aspect of the issues to be faced is within the mind of the analyst or the participants. That a business is heading for bankruptcy or that an ambulance service is failing to provide adequate response times may be beyond dispute (Galliers, 2010). But the interpretation of those "facts" is less certain, and different people may interpret the same "facts" in different ways. That is, there may be several valid views of what is happening and of what might be done about it. Some of these interpretations may turn out to be wrong, in the sense that they cannot be defended.

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However, it is very common to find more than one plausible explanation. Writing many years ago, John Dewey (quoted in Lubart, 1994) produced the maxim: a problem well put is half-solved. It seems as if he had in mind that a poorly posed problem context will be very hard, if not impossible, to solve. If this maxim is combined with the realization that problem contexts, in organizations at least, are social constructs, then the importance of problem-structuring becomes obvious.

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