Your supervisor has asked you to review current research on public sector customer satisfaction. Explain what Fountain (2001) means when she discusses the paradoxes of public sector satisfaction. What, if anything, should your supervisor learn from Continue Reading...
Customer Satisfaction Index Suggests More Patience with U.S. Government Wall Street Journal, December 17, 2001 The American Customer Satisfaction Index is measured quarterly by the University of Michigan Business School in conjunction with the Amer Continue Reading...
In addition, repeating ACSI can provide trend data (Hall, 2002, p. 23+), important to government agencies, but also to new industries. Hall notes that, "Besides the ability of the ACSI to maintain a pulse on customer satisfaction, the ACSI is an ind Continue Reading...
Nike Market Research The author of this report is to cover and evaluate the perceived customer service scores and perceptions that exist for Nike and from its customer base. Nike is based on Beaverton, Oregon and has established itself as a giant in Continue Reading...
The fur aspects of loyalty, perceived quality, identity of the brand and awareness all must be unified at the operational level of a business (Aaker, 1996). Who a company really is gets communicated in its millions of customer interactions daily. Wi Continue Reading...
Veterans & Retirees; Is Government Keeping its Promise This study aimed at exploring the experiences and perceptions of Veterans belonging to Lousiana and Mississippi about three variables; the accessibility of organization; the accessibility of Continue Reading...
These can include the stimulus package, though, because the Obama Administration is still offering stimulus dollars to banks and other companies that need help and cannot take care of their customers in the way that they used to and preferred to. F Continue Reading...
