Emotional Labor in the Workplace Organizational Behavior Emotional labor is a concept whose origin can be traced back to 1983 and is commonly used to describe activities that service employees undertake beyond their physical and moral responsibilit Continue Reading...
Organizational Behavior Terminology Organizational Culture and Behavior: Author Edgar H. Schein, professor of management at the Sloan School of Management, MIT, believes that organizational culture has in the recent past embraced themes from a numbe Continue Reading...
Emotional Labor Implications on a Call Centre During the last two decades Contact or call centers have emerged as the answer to cost effectiveness for all sort of businesses that require back end customer services (Boreham et al., 2007). These call Continue Reading...
The affective component defines the emotional or feeling sentiment and often triggers behavior outcomes. The behavior component of attitude concentrates on the intention to behave in a certain way toward something or something. Working in conjunctio Continue Reading...
Organizational Behavior In 1984, the movie The Gods Must be Crazy depicted a Kalahari bushman who finds a Coca-Cola bottle that was discarded from an airplane into the desert. The bushman does not recognize the bottle or the brand, and the situation Continue Reading...
FedEx was founded by Fred Smith, an ex-Marine who served in Vietnam, and the company retains strong elements of military culture (Smith, 2008). The company fosters its culture in several ways -- in the training process, through corporate lore, and t Continue Reading...
Emotional labour is a common phenomenon, especially in service industries. Broadly speaking, emotional labour means that an individual at the workplace displays positive or organisationally-acceptable emotions regardless of their true emotional state Continue Reading...
HRM Organizational Behavior, Theories, Frameworks and the Links Between Individual and Organizational Performance This work in writing conducts a critical evaluation of HRM Organizational Behavior Theories Frameworks that link performance. Definin Continue Reading...
These performance appraisals are usually given to employees by managers. Such appraisals occur once or twice per year, depending upon the industry and the position of the employee. In some cases, performance appraisals are carried out by colleagues. Continue Reading...
In other words Emotional Intelligence means that the individual is capable of: (1) Accurately perceiving emotions in oneself and others; (2) Uses emotions to facilitate thinking; (3) Understands emotional meanings; and (4) Manages emotions well. Thi Continue Reading...
Therefore, there is a room for future research (Swaminathan & Jawahar, 2013). The results of this study indicated a possibility of other factors that influence job satisfaction. From this fact, it is important to recommend further research for t Continue Reading...
Since the increased presence of a part-time workforce and the emergence of contingent workers are two of the most common, nonstandard work statuses evidenced in recent U.S. history, their development is worthy of considerable attention" (emphasis ad Continue Reading...
Workplace violence (Bullying) Workplace violence can be defined as an action that manifests itself in threatening behavior, physical assault, aggression or any other violent form that may be displayed at work setting and may be directed towards cowo Continue Reading...
According to the authors, this can be done if employees are given a sense of importance in the organizations. Knowledge workers are already short in supplies and most competing rivals also compete to get the best human resource in terms of knowledge Continue Reading...
Emotional development is a critical aspect of human growth, encompassing the processes by which individuals learn to recognize, express, regulate, and understand their own emotions as well as those of others. From early childhood through adolescence Continue Reading...
emotional labor within the workplace. We would like to study the impact of emotional labor on customer service employees within the organization. The study aims at establishing if the use of emotional labor has any impact on the employees and how em Continue Reading...
Exploring the complex web of meaning and interpretation attached to concepts like nostalgia would illuminate aspects of resistance in ways that current rationality-based theories do not. Greater attention to affect, identity, symbolism, aesthetics, Continue Reading...
The answer is all of them. They all hold true at some time for certain individuals. As an industrial psychologist the key task at hand is deciding which theory to apply in order to improve motivation at one's own workplace, or if working as a consu Continue Reading...
He can be articulate, but often complains about managerial policy, and I do not want to seem to be condoning backbiting. It is also difficult to be enthusiastic about a task, when someone is constantly complaining. Select at least three strategies Continue Reading...
9. Supporting organizational teams provides employees with a medium to discuss concerns and problems as well as an opportunity to help discharge emotional pressure. Sharing in a group serves as a catharsis and stress release system. 10. Guarantyin Continue Reading...
Organizational Culture Use the job characteristics model to explain why female MDs are working fewer hours The most common job characteristics model used to explain why female doctors work fewer hours than their male colleagues is that female indiv Continue Reading...
7. Fenn, P., & Ashby, S., 2004. Workplace risk, establishment size, and union density. British Journal of Industrial Relations, 42, 461 -- 480. 8. Griffin, M.A., & Neal, A., 2000. Perceptions of safety at work: A framework for linking safe Continue Reading...
Workforce and Labor: One of the emerging trends in the 21st Century that has had tremendous impacts on organizational behavior is the changing workforce. Workforce diversity has become an essential and major aspect of business concern in today's in Continue Reading...
Instead, organizations must strike a balance between the autonomy and independence offered by technology in the workplace and the need for employees to have some level of formal and informal commitment to the organization as a whole. Just as seeming Continue Reading...
Sociology The Impact of Workplace Sexual Harassment on Employees and Employers Sexual Harassment (SH) is a subject that has made its way into the normative, professional lexicon. SH used to be a topic that was not taken seriously because it was a p Continue Reading...
The solutions are numerous and more diversified. Knowledge is crucial for business success. There are two types of knowledge: explicit or tacit. The explicit type is easily codified, stored and transmitted to other individuals. As opposed to the fo Continue Reading...
Reasons Against Spirituality in the Workplace Employers face what organizational behavior authorities call an ethical dilemma (Judge & Robbins, 2007); namely, whether or not spirituality should exist in the workplace. Although the knee jerk re Continue Reading...
They also form the fabric of how employees view themselves, their value, and their role in a company of any size. Leaders owe it to their subordinates to be transformational, not transactional. Excellent leaders have the ability to define a compell Continue Reading...
Workplace Violence Everyday in the United States millions of Americans leave their homes and enter the places of their employment. Captain Among these millions, most report to work unaware of the prevalence of workplace violence or fully understand Continue Reading...
Human Resources Managing Organisational Culture The values and behaviors that contribute to the unique social and psychological environment of an organization make up the organizations culture. Organizational culture is the summation total of an or Continue Reading...
Where, those facilities that had an adversarial relationship between management / employees or other groups saw dramatic long-term effects. As productivity, higher costs and increased amounts of waste would occur at these facilities. This is signifi Continue Reading...
Aggression, Violence in the Workplace Studies suggest that violence and aggression are an increasingly common occurrence in organizations large and small across the globe (Repetti, Seeman & Taylor, 1997; Waldron, 2000; Coombs & Holladay, 200 Continue Reading...
Ethical leadership also entails role modeling through noticeable actions. Trustworthiness is seen as a result of ethical behavior rather than an attribute of ethical leaders themselves. Authentic leaders maintain that people have to act in concert w Continue Reading...
Occupational Stress and Scientific MonitoringElena Georgiou*AbstractThe aim of this project was to review evidence available on occupational stress and how it can be monitored scientifically. Closed-ended questionnaires were used to obtain data from Continue Reading...
The impact of workplace bullying on individual’s performance and well-being and how effective leadership can prevent workplace bullying 1. Introduction Among the most salient aspects of an organizational climate potentially impacting an individ Continue Reading...
