Pricing structure is a complicated issue in the industry. The two major diversified firms (Telstra and Optus) often combine different types of telecommunications products into bundles. These bundles are set at price points depending on their charac Continue Reading...
Reynolds and Bowie (2004) show that the three most important criteria of a Kant-based ethics system are to "act as though the maxim of your action were to…become a universal law of nature," to "act so that you treat humanity…always as an Continue Reading...
The in-store staff makes up the bulk of the service, but they are also actively engaged in the sales function. The telephone service staff at VHA has been largely relocated to India and Tasmania in the wake of the merger (Zappone, 2009). Consumer co Continue Reading...
