Self-Organization: Case Study How Could Term Paper

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This is a situation where each of these different skills sets and the personalitites required to carry them off can actually work well as a whole to contribute to the team's bottom line.

In a self-driven organization, individual team members recognize what areas their personalities, skills and abilities can contribute most in. They will pursue those opportunities and situations which will allow them to showcase their talents and assist the organization in a manner that is familiar.

With a more top down directed approach, employees may not be as apt to take advantage of their differences, and the leader may not be utilizing individual employees to their fullest potential, because the leader may not be aware of the exact skill sets certain employees are bringing to the table.

In a customer service-based organization, where employees are dealing with clients from multitudinous backgrounds, it is important that differences are embraced and acknowledged, to help facilitate knowledge sharing and communication between team members and clients. 3. discuss how leadership following the self-organizational approach could implement change by focusing on attractors rather than trying to overcome resistance to change case study; a computer systems has a large customer service center faciity.

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153 memeber customer serivice teams that work directly with clients. most clients are division chief at large corporations and average systems purchase price is over 500,000 teams composed of a technicaal consultant, customer service rep, an adminstrator, responsible for billing, referrals and all phone communications with clients are assigned toa specific team and there is a yearly customer satisfaction survey mailed to each client (clients recieve a 100 gift certificate for completing the survey and 94% of the 358 clients respond customer satisfaction scale is from 1 "poor" to 5 'excellent. 2003 overall customer service center rating was 3.1 individual customer service team ratings ranged from 1.2 to 4.9 manger is concerned with the overall fair 3.1 rating for the center, as well as the very low satisfation rating for several of the teams. he believes that to stay competitive, the….....

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