three aspects are considerably relevant to the health care sector. This paper discusses the usefulness of the total quality management (TQM) model, the Organization for Economic Cooperation and Development (OECD) Safety Performance Management Framework, and the balanced scorecard in the health care sector.
Total Quality Management
TQM is a management philosophy that advocates for organization-wide and continuous improvement of an organization's products and processes. The philosophy espouses five major principles: customer focus, management commitment, employee empowerment, continuous improvement, and evidence-based decision making (Kaynak & Rogers, 2013). The element of customer-focus means that every decision an organization makes and process it undertakes is geared towards creating value for… Continue Reading...
on the Toyota Production System (TPS). Toyota Motors is renowned for not only being part of the establishment but also advancement of total quality management (TQM). For the company, TQM is centered on the notion of consumer first, also referred to as kaizen, which implies incessant improvement and overall participation the inference of which is the participation and input of the entire staff. The automotive company has incorporated statistical quality control in addition to the system of creative idea suggestion in order to provide backing and inspiration to personnel in making efficacious contributions to the organization’s quality development. These notions are at the heart of Toyota production system and have resulted in… Continue Reading...
financial industry. The modern global manufacturing industry is now heavily influenced by practices that originated in Japan. Management practices based on models such as total quality management (TQM) and lean principles are now popular across the globe. This uniformity of business practices may not have been achieved without globalisation.
Global interconnectedness in terms of economic activities often implies that events occurring in one part of the globe can quickly spread other parts of the world. The recent global financial crisis and the ongoing Eurozone crisis are perfect examples. A great deal of similarity has been observed in how governments, banks, and organisations in the affected countries responded or have responded to the crises. This… Continue Reading...
