Workplace Problems As an Employee Term Paper

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After some deliberation, the Network Team offered some suggestions on what they thought the problem might be. One of these suggestions was that the client's current computer system did not have the necessary upgrade requirements for the software we installed. I suggested that we visit the client for further investigations.

A called the client to make an appointment, and was further bombarded with a number of irate threats to the effect that the client would terminate his contracts with us. In order to calm him down, I asked the client whether he had been primarily satisfied with our service. He was obliged to affirm that he had indeed been very satisfied up until the previous day. He also explained that this was the reason for his level of disappointment, as his clients are themselves used to only the best service from them. I asked for an appointment to visit the premise to investigate the problem.

It was found that there was indeed a compatibility problem with the upgrade level of the existing computer system.

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Once the problem was identified, the Network Team was able to upgrade the system and reinstall the software. Thorough testing and retesting were conducted in order to ensure that the system works smoothly. I offered to also contact the company's client to explain what had happened. I did so, the client came in, and his service was also completed before the end of the 24-hour window he allowed.

A employed a number of interpersonal, analytical, and problem-solving skills in order to mitigate the above problem. First, my interpersonal skills served me well in looking beyond extreme emotion towards the core of the problem. Rather than losing my own temper, I asked the Network Team, who worked directly with the installations, for input. Together with them, I analyzed the input in order to identify the most likely problems. In this way, we were able to use our energy for targeted solutions rather than time-wasting outbursts. Our boss was….....

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