Why Nursing Leadership Drives Safety Essay

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Introduction

Although senior management and public policy are also integral to the creation and maintenance of a culture of safety in healthcare organizations, nursing leadership is the most critical component in promoting desired patient outcomes. The importance of safety culture is given a tremendous amount of coverage in nursing literature and in daily discourse, but “nurse leaders continue to struggle to achieve such a culture in today's complex and fast-paced healthcare environment,” (Sammer & James, 2011, p. 3). Until recently, gaps in the literature have stymied efforts to improve patient safety via the implementation of a comprehensive safety culture in the healthcare organization. In particular, there had been gaps “in relation to knowledge on the extent and nature of the role of nurses in patient safety improvement,” (Richardson, 2010, p. 12). Recent research has helped to clarify the specific aspects of nursing leadership that can promote patient safety and improve patient outcomes. The primary factors influencing patient safety and patient outcomes include mentoring programs, improving quality improvement processes through innovative practices, empowering nurses via transformational leadership, and non-punitive medical error reporting. Additional factors driving patient safety include leadership in a more general sense, evidence-based practice at all levels of organizational behavior, and also “teamwork, communication, and a learning, just, and patient-centered culture,” (Sammer & James, 2011, p. 3). Creating a culture of safety is ultimately an organization-wide systemic issue.

Transformational Leadership

Empowerment and Support

In a general sense, “nursing leadership is pivotal to providing high-quality patient care and ensuring favorable organizational outcomes,” (Boamah, Laschinger, Wong, et al., 2017, p. 1). However, research consistently reveals the efficacy of transformational leadership specifically on promoting patient safety and improving patient outcomes. Transformational leadership has been demonstrated to be a “key to achieving the sustainable effects of mentoring programs that are rooted deeply in organizational culture,” (Bally, 2007, p. 143). When empowering nurses in a transformational leadership context, nurses are able to make strategic decisions that improve patient outcomes through the implementation of evidence-based safety practices. Nurses are also empowered to make decisions independently as well as in a team-based or collaborative environment, one in which nurses’ input, feedback, and even dissent promotes patient safety. To promote nurse empowerment, leaders at all levels of the organization need to cultivate the skills of transformational leadership. “Managers who demonstrate transformational leadership in the workplace have greater potential to create environments that support professional nursing practice that promote high-quality patient care,” (Boamah, Laschinger, Wong, et al., 2017, p. 1). Transformational leadership creates a supportive environment in which nurses are unafraid to report their own or colleague’s errors, and to share information openly with leaders as well as patients.

In fact, a non-punitive approach to nurse leadership is critical, and embedded in the model of transformational leadership. Kim, An, Kim, et al. (2007) conducted a survey of 886 nurses in Korea and “found that the majority of nurses were not comfortable reporting errors or communicating concerns about safety issues,” (p. 827). The results of the Korean study imply that “patient safety could be improved in a non-punitive culture where individuals can openly discuss medical errors and potential hazards,” (p. 827). Similarly, Vaismoradi, Griffiths, Turunen, et al. (2016) found the “creation of a supportive culture” to be integral in promoting patient safety and improving patient outcomes (p. 970). A non-punitive approach can also be combined with the promotion of nurse competencies through mentoring and formal training or professional development. “A focus on the role of nurse educators and mentors in the development of students’ abilities” has also been linked to the promotion of a culture of safety and subsequently, improved patient outcomes (Vaismoradi, Griffiths, Turunen, et al., 2016, p. 970).

Interface Between Transformational Leadership and Culture

Empirical studies substantiate the importance of transformational leadership in the healthcare environment, when patient safety and patient outcomes are the ultimate goals.

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For example, Provonost, Weast, Holzmuller, et al. (2003) conducted “the first large scale” study that measures the “institutional culture of safety and then design improvements in health care,” and the researchers found that “strategic planning of patient safety needs enhancement,” (p. 405). Therefore, transformational leadership does need to be combined with top-down management-driven models of safety that include quality assurance procedures. Transformational leadership was also shown to be statistically more effective at improving all patient safety measures when compared with other leadership styles. For example, “transformational leadership style was demonstrated as a positive contributor to safety climate, whereas laissez-faire leadership style was shown to negatively contribute to unit socialization and a culture of blame,” (Merrill, 2015, p. 319). Transformational leadership also has indirect effects on promoting a culture of safety because of the way empowering nurses improves job satisfaction, reduces burnout, and promotes patient-centric care. Boamah, Laschinger, Wong, et al. (2017) found “transformational leadership indirectly influences nurses' job satisfaction and prevalence of adverse patient outcomes through workplace empowerment,” (p. 1).

Shared Values in a Climate of Safety

Transformational leadership also facilitates the learning organization model, which is also linked to improve patient and safety outcomes. A learning organization is open and willing to change, while also empowering all members of the healthcare team to contribute ideas and to make necessary changes in a supportive, patient-centered environment. “Adopting a learning organization approach helps promote a patient safety culture,” (Callahan & Ruchlin, 2003, p. 296). There are two additional components of transformational leadership that promote patient safety: innovation and ethics. “Transformational leadership has indirect effects on innovation behavior via the mediation of patient safety climate and innovation climate,” (Weng, Huang, Chen, et al., 2013, p. 427). In one study by Feng, Bobay & Weiss (2008), researchers found that nurses’ shared values, beliefs and behavioral norms towards patient safety were identified as the overarching dimensions of the patient safety culture,” (p. 310). Therefore, it becomes critical for all nurses to share responsibility in creating the normative culture of safety.

Research also links a culture of safety to a culture of innovation, in which nurses are empowered to improve patient outcomes: “Transformational leadership has indirect effects on innovation behavior via the mediation of patient safety climate and innovation climate,” (Weng, Huang, Chen, et al., 2013, p. 427). Also, a transformational leadership approach that encourages innovation has been linked to an “enhancement of students’ creativity, motivation and ethical behaviour,” (Vaismoradi, Griffiths, Turunen, et al., 2016, p. 970). There is a clear need for “shared responsibility” for promoting safety (Lyndon, Johnson, Bingham, et al., 2015, p. 341). The shared responsibility begins with leadership, as “ organizational commitment and executive leadership are essential to creating an environment that proactively supports safety and quality,” (Lyndon, Johnson, Bingham, et al., 2015, p. 341). Transformational leaders committed to a culture of safety also need to create formal systems in place whereby quality assurance, quality improvement, and environmental standards are strictly maintained. Similarly, leaders need to maintain evidence-based practice standards among staff.

Environmental, Structural, and Competency Factors

As important as leadership and organizational culture alone can be for creating and maintaining the culture of safety in a healthcare organization, environmental and structural variables are also critical for patient outcome goals. “The most commonly reported threats to patient safety in the critical care practice environment reported by all provider stakeholder groups include patient acuity, inadequate physical environment, and insufficient….....

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