Training Program Other

Total Length: 987 words ( 3 double-spaced pages)

Total Sources: 3

Page 1 of 3

Training

The ADDIE model for training is "Analysis, Design, Development, Implementation, Evaluation" and reflects the five steps that are required to bring about an effective training program for our hotel (Culatta, 2013). The hotel has had issues to this point with customer service. At the heart of the issue is that each department is run separately, and the training reflects that. The customers sees "hotel employees" but the employees see themselves as part of a department. They have no training on customer service in many cases and in other cases have no cross-department training. Thus, in far too many circumstances, customers engage with employees about an issue but are unable to gain any resolution from that. Reviews online indicate a growing level of dissatisfaction with our service quality, and that dissatisfaction is not matched in equivalent critiques of our competitors -- we are lagging the local industry.

The training should increase the breadth of training that all employees acquire. There are two elements to this. All employees, regardless of whether or not their job entails direct customer contact, will need to be trained in basic customer service principles and the hotel's philosophy of customer service. The second element of the training is that employees should have a basic idea of what each different department does, who is in charge of that department, and in many cases even basic functions.
As an example, if a customer says to the valet "Oh yeah, and I need more toilet paper in my room," the valet would be able to make sure the issue is remedied, by knowing who to contact to make that happen.

As a large hotel, we have our conference and meeting facilities, and these are where the training will be located, unless they are fully booked. The training will be delivered in classroom format. There will be both discussion of underlying theory and the use of simulations. Managers will need to identify examples that are critical learning incidents, and build the simulations around those. The training will be spread out over at least a week, if not longer, in order to ensure that everybody has the opportunity to take part in the training. It will have to be paid training, so it is important that the training is worked into the overall schedule.

Training sessions should last no more than an hour. They are likely to take place before or after a major shift change. The shorter time period allows for the concepts to be absorbed. Most employees have been out of school for a while, so will not have the patient to sit through anything much longer than an hour. Using multiple, shorter training sessions also are beneficial for learning, because of latent learning, where the….....

Show More ⇣


     Open the full completed essay and source list


OR

     Order a one-of-a-kind custom essay on this topic


Related Essays

Training Program for Performance Management

Performance Management Training Program Having nonperforming employees can be frustrating for any organization. So as an employer, it is necessary to ensure that your employees receive training and development that they need to up the performance of the duties assigned to them. We shed some light on when you must train and develop your staff for effective management. Notice that effective human resource planning is important since it ensures that training needs are met individually or collectively. It also ensures that performance levels are well managed. Human resources is a critical aspect… Continue Reading...

Training Program for Performance Management

Performance Management Training Program Having nonperforming employees can be frustrating for any organization. So as an employer, it is necessary to ensure that your employees receive training and development that they need to up the performance of the duties assigned to them. We shed some light on when you must train and develop your staff for effective management. Notice that effective human resource planning is important since it ensures that training needs are met individually or collectively. It also ensures that performance levels are well managed. Human resources is a critical aspect… Continue Reading...

Training Program for Performance Management

Performance Management Training Program Having nonperforming employees can be frustrating for any organization. So as an employer, it is necessary to ensure that your employees receive training and development that they need to up the performance of the duties assigned to them. We shed some light on when you must train and develop your staff for effective management. Notice that effective human resource planning is important since it ensures that training needs are met individually or collectively. It also ensures that performance levels are well managed. Human resources is a critical aspect… Continue Reading...

52 Week Soccer Training Program

physicality of the sport requires its athletes to stay in shape throughout the year. Every soccer training program should be tailored to the meet the needs of the individual (Manzi, Castagna, Padua et al., 2009). This program is designed for a 185 lb, 15 year old male high school soccer midfielder. It is developed for off-season, pre-season and in-season programs so that the player is in optimal physical condition at every period of the year. The end goal of this program is to have the player ready to perform at a top level. To that end, this program utilizes the principles of periodization so that the… Continue Reading...

Training Transfer and Human Resources Theory

inter-group harmony (Duggan, n.d.). However, cognitive theories of learning can be even more helpful for structuring effective employee training programs designed to cultivate specific skills or to increase productivity (Duggan, n.d.). Theories that focus more on employee engagement, group identity construction, and other sociological factors are also highly relevant in the process of employee training and development. Motivation theory not only informs best practices when developing training programs and technologies, but also how to encourage employees to identify with the organization and invest personally in the organization’s outcomes. Employee participation can be encouraged with specific processes and techniques that are evidence-based, and in turn linked to prevailing theories… Continue Reading...

HRM Leader

lawsuit on sexual harassment and discrimination as well as lack of diversity and ethics training programs. There is also ambiguity regarding the core values of the bank. Most of all Sally is worried regarding the building of a strategic plan for the branch. The purpose of this assignment is to give detailed explanations as to how Sally ought to bring change and competency as a HRM leader to the ABC Bank branch. Workforce The key issue that Sally has to grapple with is the decision as to which technology to acquire and whether she ought to lay off the current set of employees and… Continue Reading...

Cisco Ethics Idol Case Study

is minimal involvement and important concepts could be ignored or totally missed. Question #2. Would you enjoy this type of training program? Why or why not? I would definitely enjoy this kind of training. This is particularly the case given that I find repetitive tasks uninspiring and therefore hard to follow through or fully commit to. Engaging undertakings capture my attention and commitment. The fact that Ethics Idol calls for… Continue Reading...

Sexually Transmitted Diseases and How Automated Disease Diagnosis and Monitoring Can Help

sticks – punishments and enforcements are all identified within the regulation. Training programs are available for Technical Assistance and personnel. The major objective of the STD Control Branch is the reduction of the rate of transmission and the effect of viral hepatitis and STDs within California. This Branch backs the preventive measures via the provision of guidance, technical assistance, safety net support, leadership, training and surge capacity across the State which helps improve service delivery. This objective is achieved by collaboration with the local health officers and the private and public sector stakeholders (Brown, 2017; California Department of health, 2017a). There… Continue Reading...

Review of Human Resource Management

multinational corporations. These consist of preparatory training for expatriates, post-arrival training for expatriates, and training for host-country nationals and third-country nationals. Constituents of efficacious pre-departure training programs include cultural awareness training, initial visits, language instruction and also help with practical everyday matters. To begin with, a cultural awareness training program that is comprehensively designed can be largely beneficial, as it endeavors to cultivate an appreciation of the culture of the host nation in order to ensure that expatriates behave accordingly. Devoid of a proper understanding of this culture, there is a likelihood of the expatriates experiencing challenges in the course of the international assignment. This sort of training encompasses environmental updating, and cultural orientation, culture… Continue Reading...

Need for Strong Moral Character in Criminal Justice System Participants

vested authority among recruits, followed by coaching them on fairly and judiciously applying their power. Studying valid hiring and training programs aimed at inculcating self-legitimacy in the police force is identified as a key area for further exploration. There is a need for ongoing explorations of self-legitimacy antecedents. It is essential to acquire more knowledge regarding the causes underlying improved police force confidence. The contribution of variables like personality traits (for instance, self-regulatory capacity), past experiences (for instance, past training, a stint in the military, etc.), relationships with coworkers, media/public opinion, experiences with command personnel or superiors, etc. must be studied. A connected question is: Is improved self-legitimacy in… Continue Reading...

Positive Contributions by Veterans in the Construction Sector Essay

veterans? Interview Questions for Participant 2: Construction Educational and Training Establishment Official 1. How did your establishment begin offering education as well as training to veterans? 2. What are the aims of the training program? 3. Do you consider veterans as an appropriate match for jobs in the construction sector? Why? 4. What are the means in which you assist veterans attain jobs in the construction sector? 5. What are the difficulties experienced in offering such training and education?  6. How can these difficulties be addressed and the affiliation with veterans be improved? Interview Questions for Participant 3, 4 and 5: Veterans Employed in the Construction Sector 1. Why did you opt to pursue employment opportunities in the construction sector? 2. How were… Continue Reading...

Business Ethics Practices Compliance Auditing

of books to all employees. Company and departmental leaders will be actively engaged in the training program, conducting meetings that inculcate environmental ethical awareness. Compliance Auditing Compliance auditing has become “commonplace” because of its role in changing business practices (Usnick & Usnick, 2013, p. 1). In fact, the methods used in compliance auditing in this organization will reflect the ethical objectives that influence changes to business practices. Compliance auditing is “no longer stop with legal compliance, and now include industry protocols, licensing requirements, and an array of standards and ethical concerns,” (Usnick & Usnick, 2013, p. 1). The organization and its leaders set new standards… Continue Reading...

High Working Performance in Organizations

and Johnson to sustain their high-performance culture, there is a significant need for high performance training. It is imperative to note that a high-performance culture supports the advancement of skills and knowledge by means of training programs that are engaging and influential. Therefore, it is recommended that the company should make an investment in high performance training strategies that will enhance the probability that training will be preserved. For instance, Johnson and Johnson should incorporate experiential learning, in which the employees participating in the training take an active role in a training experience. This will significantly diminish learning deterioration as compared to the more customary training programs such as presentations that… Continue Reading...

Development of High Potential Employees

potential benefits of strategic ambiguity (Dries & DeGieter, 2013; Zhu & Manjarrez, 2017). On the other hand, work engagement through formal recognition and training programs causes high-potential employees to perform to the high expectations set for themselves, and to which their coworkers and colleagues also expect (Van Zalk, 2016). The goal of high-potential development programs is relational in nature: to encourage employees to envision themselves as having a career trajectory that most certainly depends on the fusion of personal and professional goals. Strategic ambiguity is surprisingly common practice, in spite of the known benefits of openly cultivating top talent. Dries & DeGeiter (2013) note that only about a third of organizations surveyed disclose… Continue Reading...

Human Resources

or paternity leave. Employee training programs are also part of the core responsibilities of human resources. The human resources department investigates the most cost-effective means of training employees from each department to hone their skills or advance professionally. In some situations, the human resources department also offers employees opportunities to hear lectures or to attend seminars and workshops. Interventions scheduled by human resources departments could also include training for cultural sensitivity or diversity awareness.  While…[…… parts of this paper are missing, click here to view the entire document ]…or any other element that contributes… Continue Reading...

Affirmative Action Plan in Human Resources

apprenticeships, trainee programs related to construction and upgrading programs. The company should specifically endorse those programs endorsed by the Department of Labor. 6. The company’s documented EEO policy should be forwarded to the unions and training programs for perusal. These unions should assist the contractor to meet its objectives. The EEO policy should likewise be included in every collective bargain agreement and manual. It would also be good to… Continue Reading...

Robotic Surgery Essay

training programs (Donias, et al, 2002).  For the most part, however, the development of such training at the medical school and to a lesser extent the training hospital level remains nascent, despite the growing popularity of the field among physicians, insurance companies and patients.  It should be noted that the FDA does not regulate the training or practice of medicine, and with robotic surgery systems the training is just as important as the device itself.  While this has always been the case in surgery, the fact that so few physicians… Continue Reading...

Allyship Community Education and Leadership

(2013) conduct original research on elementary students, introducing a mediation training program to improve their conflict resolution skills. The desired outcomes of the program also included measurable decreases in violence and aggression in the school. The experimental group included 327 students, and the authors also used a small but significant control group. The research design used a pre-test and a post-test to assess learning. Some of the core components of mediation were found to be empathy, anger management, and “social problem solving,” which may be critical in the educational setting (p. 30). Students and educators alike need mediation training. Mediation… Continue Reading...

Postoperative Nursing Management

critical success factor in care management there have been many attempts to design training programs to build these skills in health professionals. One meta-analysis looked at a wide range of different training evaluations of a number of training programs that were designed to improve the overall cultural competence of health professionals (Beach, et al., 2005). The study collected data from 1980 through June 2003 that represented interventions that were primarily designed to improve the cultural competence of health professionals and found thirty-four such studies that were compiled into one larger dataset. Analysis of the synthesized data revealed that there is significant evidence that… Continue Reading...

Case Study of Copper Coil

to leave or other problems that seem necessary. Lastly, Copper Coil begun a training program six months ago to facilitate employee engagement and the CHRO purposes to determine if the training has impacted employees on how they relate to their supervisors and if there is any relationship to their engagement and intent to leave. Taking this into consideration, this study will examine the following questions: 1. What is the relationship between gender and employee engagement? 2. What is the relationship between age and employee turnover? 3. What is the relationship between gender and perceptions of organizational support? Literature Review Employee Turnover Employee turnover… Continue Reading...

sample essay writing service

Cite This Resource:

Latest APA Format (6th edition)

Copy Reference
"Training Program" (2014, November 21) Retrieved April 28, 2024, from
https://www.aceyourpaper.com/essays/training-program-2153272

Latest MLA Format (8th edition)

Copy Reference
"Training Program" 21 November 2014. Web.28 April. 2024. <
https://www.aceyourpaper.com/essays/training-program-2153272>

Latest Chicago Format (16th edition)

Copy Reference
"Training Program", 21 November 2014, Accessed.28 April. 2024,
https://www.aceyourpaper.com/essays/training-program-2153272